Innovator Profiles

Id Summary Bio Answer 1 Answer 2 Answer 3 Answer 4 Answer 5 Leader Actions
42  <p>Sebastian Herzog constantly moves between corporate culture and startup spirit. Herzog has more than 10 years of work experience within Lufthansa, including being the former executive assistant to the CEO of Lufthansa Group, while also founding his own fashion ecommerce startup OfficePunk.</p> <p>In 2014, Herzog finally bridged both worlds by becoming a true corporate entrepreneur, initiating and founding the Lufthansa Innovation Hub jointly with internal and external top talents as a separate legal entity. Asked about the focus fields of the Lufthansa Innovation Hub, Herzog explains that he is not a believer in focusing on specific trends or technologies. &ldquo;If you really want to change things, you have to focus on a specific customer,&rdquo; he says. &ldquo;Innovation starts with empathy and only with understanding the needs of a customer, one will be able to derive real improvements and innovations. In that sense, our only focus is the traveler and his or her needs. In an exaggerated way, I would say, 'customer interest beats company interest.'&rdquo;</p> <p>One very concrete example is the pain of travelers having to check-in for their flights manually. Instead of supporting the Lufthansa core business with state of the art self-check in solutions, the Lufthansa Innovation Hub built www.airlinecheckins.com-- an industry-wide solution that allows travelers to be checked automatically for more than 100 airlines based on their preferences. Herzog says, &ldquo;While it might sound contra-intuitive in the beginning, we are now learning a lot about the traveler behavior when they use other airlines than Lufthansa. And of course, this knowledge helps Lufthansa as well.&rdquo;</p> <p>Herzog is also advising and consulting other corporates on the topics of digital transformation and corporate entrepreneurship. He adds, &ldquo;Regardless of the industry I am working for, they all struggle on how to cope with the incredible speed and rate of change out there. That is why corporations such as Lufthansa can fully exploit the full potential of an Innovation Hub by setting it up as a second operating system of the corporate that runs with a different speed, based on different talents and framed with a different set of budgeting rules. If you then develop the right links to the mothership &ndash; Innovation Hubs can become a major driver of commercial and strategic impact.&rdquo;</p>  <p>Three main differentiating factors between the Lufthansa Innovation Hub and other corporate innovation activities are:</p> <p>1. Talent: Instead of &ldquo;just relocating&rdquo; existing line-managers to a fancy tech-location &ndash; we managed the challenge to get significant amount of entrepreneurial talent on board. Currently 80% of the Lufthansa Innovation Hub consists of people that have not worked for Lufthansa before.</p> <p>2. Tool set: Instead of being a pure incubator, accelerator, technology lab, or corporate VC, we are deeply linked with the Lufthansa Corporate Strategy and pursue whatever innovation setup that is suited to a specific challenge.</p> <p>3. Test-driven culture: Instead of writing five-year plans on whiteboards, we try to get instant market feedback, regardless if we are building prototypes and products or developing broader strategies.</p> <p>This unique combination really allows us to support and drive the digital transformation within Lufthansa by supporting the existing business with startup partnerships and new products, (&ldquo;better business&rdquo;) as well as pursuing topics out of current business boundaries (&ldquo;new business&rdquo;).</p>  <p>There are three levels one has to consider:</p> <p>First &ndash;&nbsp;The Innovation Team. In general, you often see innovation teams pursuing something they are passionate about but that customers do not really care about, or teams unwilling to kill off ideas that aren&rsquo;t working. Within the Lufthansa Innovation Hub we try to rapidly kill our projects if they do not meet our initial hypotheses.</p> <p>Second &ndash; The Industry. You always have to consider the industry you are working in. The aviation industry for example highly relies on safety&mdash;we build systems to be backed up by systems to be backed up by systems. You don&rsquo;t want us to do fail-fast. Fail early, when it comes to building or running aircraft or engines. Even within development, safety is drilled down with the manufacturers and airlines at a level only otherwise seen in nuclear energy. This is understandable, but it has implications for innovation potential.&nbsp;</p> <p>Third &ndash; The Corporate. Corporates in general have a lot of things to lose &ndash; for them it is so hard to innovate. Start-ups can fail fast, because you have no customers to lose, no brand to lose, no package to lose. At big corporates, you have everything to lose, and that keeps you from pushing the boundaries. That is where corporates have to find their own platforms where they can be explorative, and that is where we come in.</p>  <p>The history of the Lufthansa Innovation Hub is quite a unique one. In May 2014, a small group of internal Lufthansa colleagues convinced the Lufthansa Board about the relevance of travel tech startups as driver of innovation in our industry. That time, we were looking for the commitment to acknowledge those startups as a very relevant stakeholder for Lufthansa. Based on these very early and initial findings, I personally had the chance to set up a team of three internal and three external colleagues to move to Berlin for three months and try to figure out what is needed and what is suitable for Lufthansa.</p> <p>The six of us spent the time in a shared apartment in Berlin: meeting various startups, corporate entrepreneurs, building the first prototypes, and finally convincing Lufthansa to move this initiative to its next level with founding the Lufthansa Innovation Hub as a separate legal entity in January 2015. While we were equipped with an initial budget for one year, Lufthansa just recently increased their commitment with a three and a half-year funding and more resources focusing on commercial and strategic impact. To summarize, these intense 30 months since the days within the joint apartment one can say that the Lufthansa Innovation Hub moved from an internal experiment towards a fully integrated part of the digital transformation of Lufthansa.&nbsp;</p>  <p>Speaking of technologies, we live in a world with some very interesting technologies all with the ability to change major parts of our daily lives. For example, there is voice recognition, artificial intelligence, virtual and augmented reality, blockchain. One could name every fancy buzzword here, but the question I am really asking is, what&acute;s the impact on business models and customer interaction?</p> <p>Take travel booking as an example. As the consumer, you are confronted with numerous choices from airline websites, meta-searches and online travel agencies. Whether you are on a leisure or business trip, you could spend endless hours comparing offers and trying to find the best deal. Even if you found what you are looking for, it is not convenient to book. You are forced to type in passport credentials and personal data over and over again. This high degree of inconvenience is a perfect open door when it comes to disruption.</p> <p>We see a change in the interface: travelers are very eager to use their existing communication channels such Email, Whatsapp, or Facebook, and rather deal with one travel-focused concierge service than with a broad set of various travel providers, each with his own communication. That observation and anticipation of customer behavior then led to the launch of www.hellomissioncontrol.com &ndash; a travel concierge built by the Lufthansa Innovation Hub.</p> <p>Talking about the future, will we still have airline booking websites around in five years? I don&rsquo;t know. I literally cannot imagine people who still enter an airline website domain and manually type in where they want to go. I just don&rsquo;t see it because there are so many trends towards much more convenient frontends with massive data-driven backend that actually can perform the task you want them to do.</p>  <p>I am impressed by innovation strategies that are able to adapt according to what is happening out there. Just as if you would be building a prototype: you build, you learn, you measure, you build again. Considering the uncertainty and speed we are living in, I am convinced that five year plans are not worth the paper they are written on. Strategy has to be as agile as product development.</p>  Sebastian Herzog View Edit Delete
57  <p>Robert Novo is a director in the global services division of BT (British Telecom) where he leads a department responsible for various proactive ITIL functions that are an integral part of a managed services contract for a multi-national, Fortune 200 insurance company. He and his team are responsible for a network with tens of thousands of devices, serving hundreds of sites worldwide. The team provides management and planning of various functions including capacity, inventory, change, problem, release, and knowledge as well as managing and supporting the tools used in the day to day monitoring and operations of the network.</p> <p>Robert has 30+ years of experience in the industry, having worked with customers all over the world, published papers/articles, and presented at conferences on leading-edge technologies in both Spanish and English. Prior to joining BT, Robert has held a variety of senior leadership positions in the telecommunications networking industry, in areas including business strategy consulting, research and development, product/service management, complex data analysis and forecasting, and software tool support. Robert holds a Master of Engineering degree in electrical engineering from Cornell University and a Bachelor of Science in computer and systems engineering from Rensselaer Polytechnic Institute.</p> <p>He has spent almost his entire career in customer facing roles because of the satisfaction he gets of seeing innovations being put into practice, particularly when making strategic decisions. &ldquo;Every day, we face complex problems that we are challenged to boil down to the right black and white, dollars and cents, decision point. Not enough depth in the analysis increases the risk of a sub-optimal decision. Too much can result in wasted effort and time or &lsquo;paralysis by analysis.&rsquo; Understanding the problem statement and determining that sweet spot is essential.&rdquo; He advocates innovation as early as possible in the problem definition process to maximize the potential benefit.</p> <p>Robert has developed telecommunications traffic projections for many customers worldwide, with forecasts ranging anywhere from 6 months to 15 years. &ldquo;The level of detail in the analysis has to be tailored to the forecast window. Near term projections are more driven by trends in existing customers and applications. Longer term, we need to look more into industry disruptors and social, business, and technology trends. Fifteen years ago, Twitter, Instagram, and Snapchat weren&rsquo;t around and Facebook was nascent. Fifteen years from now, the Internet may be dominated by a new generation of apps, but a constant will always be the people, companies, and machines behind them creating the traffic.&rdquo;</p> <p>In his current position, Robert leads a team of experts located throughout Hungary, India, The United Kingdom, and The United States. Two areas he considers essential to keep his team thinking ahead of the curve are collaboration in the decision making process and customer centricity. &ldquo;Innovation should not only be a personal objective. We should always look at ways to encourage and nurture it in others.&rdquo;</p>  <p>BT has established an operational model for some of our key, complex, globally-managed services customers, where we have separated the Information Technology Infrastructure Library (ITIL) functions that are primarily proactive, such as capacity planning, RCA/problem management and inventory management from the more traditional day-to-day functions like maintenance and incident management. The latter functions are supported by the network operations (NOC) team, while the team that supports the proactive functions as well as the network management tools is referred to as TCAP (Tools, Capacity, Availability, Performance, Problem). Under this model, I lead the global TCAP team that is part of a managed services contract for a multi-national, Fortune 200 insurance company with hundreds of sites and tens of thousands of network elements.</p> <p>Because of this distributed operational model, BT is in a better position to engage in strategic planning discussions with our managed services customers; understanding their business plans and forecasts and their impact on the network. The team is better positioned to translate these business plans and forecasts into new requirements for analysis, reporting updates, and network monitoring and management tool features/capabilities.</p>  <p>One of the biggest impediments to innovation is inertia. While the objective of any innovation in the long run is a positive impact to the business, whether in savings or revenue, most innovations will require an upfront effort and investment to define a problem statement, hypothesize, test the hypothesis, measure the benefit and implement the solution. In particular, if it is an operational innovation, those who will use it will need to be trained and alter their daily working model to embrace it.</p> <p>It is an easy trap to focus solely on meeting day-to-day deliverables and obligations, thereby losing sight of the &ldquo;big picture&rdquo; and not dedicating enough time for problem analysis and planning of innovations. The challenge is in establishing a balance, and investing enough time in the short term for defining and analyzing key problems and subsequently planning and developing innovations to address them.</p> <p>The risk of organizational inertia emphasizes the need for effective and cascaded goal setting, both at the personal and organizational level; i.e., establishing, tracking and validating completion of relevant and SMART objectives yearly, monthly, weekly and in certain cases even daily, and ensuring appropriate targets for innovation are included in those goals.</p>  <p>The first part of the question is an interesting one. I would say that innovation has not become engrained in our organization&rsquo;s culture, because it has been there all along. We have been thought leaders since 1846 when the Electric Telegraph Company was first formed in The United Kingdom. The founders were excited by the business applications of innovation, excited by the commercial potential of electricity and magnetism could offer for communications. And since 1984, we have become truly global, extending our presence with locations and customers all over the world.</p> <p>As a company, BT has a portfolio of approximately 5000 patents, and files over 100 new applications every year. Over the last five years, we have invested over &pound;2.5B in R&amp;D. We leverage substantial academic engagements with more than 30 elite universities around the world, including MIT, Cambridge University and Tshinghua University.</p> <p>Locally and more specifically to everyone on my team, innovation is essential to our day-to-day jobs. We optimize innovations through the goal and objective-setting process (see above) both on a team as well as on an individual basis, and we measure the impact of any potential innovations against the overall benefits to the business.</p>  <p>From a networking technology perspective, security is an ongoing concern where growth and change continue to happen. Unfortunately, it&rsquo;s not just the &ldquo;good guys&rdquo; who are innovating. The threat landscape is rapidly changing. Every day we are hearing about new and creative ways people and companies are being put at risk, such as DDoS attacks, data theft and breaches and viruses, malware and ransomware. Hackers, with the backing of deep-pocketed organizations that provide endless resources are getting more and more sophisticated in their attacks. The industry has to constantly innovate by adapting its technologies and approach to stay ahead of the game in light of all these new cyber threats, designing services that are highly available and robust, and networks that are more resilient and making data more secure.</p> <p>From the point of view of process engineering, I expect automation to be the key game changer. As enterprises digitally transform further, automation will enable them to be more efficient, increasing agility and reducing costs. IoT, M2M and machine learning will be further catalysts for this automation.</p>  <p>I think that the best innovations occur in collaborative environments; when you are part of a wider ecosystem. Our research and innovation center in Adastral Park, near Ipswich, used to be a BT-only facility. However, it is now a collaborative, open community of close to 100 leading edge technology companies and 4000 employees between BT and its partners. Our strong track record of collaborating with many institutions, including our customers and partners, has led to many examples of mutual business benefits derived from the innovations that were jointly created.</p>  Robert Novo View Edit Delete
46  <p>CA Technologies has emerged as one of the world&rsquo;s largest independent software companies, based on a mission to "create software that fuels transformation for companies.&rdquo; Its consistent approach, across 40 countries of operation, is to remove obstacles in companies&rsquo; journey to success within the application economy, providing solutions on everything from digital transformation and security to customer experience and speed-to-market &ndash; and to bridge the gap between ideas and business outcomes. In March of this year, CA Technologies was recognized among software leaders as a &ldquo;2017 World&rsquo;s Most Ethical Company&rdquo; by Ethisphere Institute.</p>  <p>The CA Technologies Business Analytics team is a global corporate team that provides business insights to stakeholders across the company, including sales, marketing, customer support, customer success, product engineering, HR, finance &ndash; you know: everybody.</p> <p>The charter of my team is to help improve the top line of the company by changing our culture so that decision-making is very data and insight-centric, enabled by analytics. We have been quite successful in that goal.</p> <p>Today my team is changing the game by influencing the strategy and operations of the company. We are helping personalize the customer experience at every touchpoint by injecting customer insights at every point of engagement. In that regard, especially when it comes to large enterprise software companies, we are unique. In fact, over the last year, Forrester has published 'best practice' reports that have cited what we are doing at CA.</p> <p>If you think about retailers like the Amazons, e-tailers, and Googles, they all have B2C models that have used analytics to propel their business forward. We are leveraging concepts from the B2C world and bringing them to B2B, specifically in an initiative to transform CA from a traditional B2B enterprise software company to what we call a B2I, or &ldquo;business to individual.&rdquo;</p> <p>This is a response to how buying software has changed drastically. Millennial buyers have a very different mindset, even when it comes to enterprise buying. They are higher risk takers as compared to the traditional CIOs and the baby boomer buyers, which means they will not sign very large enterprise deals. They want smaller scale deals that they can test and get in and out of quickly. For enterprise software, companies need to foster a better connection with millennial buyers and engage them continuously throughout the buyer&rsquo;s journey. This means marketing and selling to them in the digital realm in a way that recognizes them as individuals and personalizes their experience.</p> <p>Our strategy calls for analyzing our customers not just from a firmographics standpoint, but also demographics, psychographics,&nbsp;and technographics perspective.&nbsp;Many companies are thinking about this approach, but they haven't embarked on this path because&nbsp;this type of transformation is a very difficult thing to accomplish. It requires top leadership, a very thoughtful&nbsp;process, and the right team geared towards innovation.</p> <p>To deliver the value our internal customers have now come to expect, we put a significant emphasis behind educating people in the art of possible. Our stakeholders don&rsquo;t always know what is possible with analytics. It is my job to show them. For example, last year we were able to pinpoint customers who will not renew contracts with a high degree of accuracy. This was a first in the company, and opened many eyes. Another example: Our chief customer support officer wanted to reduce the number of calls coming into his call center, and have more collaboration occur in the online communities where customers can discuss and solve their own problems. Essentially, he wanted to go into an omnichannel direction for support. With analytics, we were able to offer insights as to why people call the call center and suggest solutions to best leverage online communities. Calls have since been dropping, and engagement through online communities has increased.</p>  <p>Culture is the biggest barrier to innovation. If you are in a legacy company, there can be a certain mindset that I call the "not-invented-here" syndrome, or &ldquo;this is how we do it because this is how it has always been done,&rdquo; ideology. That to me is one of the biggest impediments, because it means that no matter how the world is changing, we are insular and we will keep doing things the same way.&nbsp;</p>  <p>The culture that I found when I arrived two and a half years ago is drastically different from what CA&rsquo;s Business Analytics organization is today. Many companies are controlled by top-down policies, but I believe to foster innovation, you need to set people free; let them think. Senior leaders can establish aggressive goals, but then need to let employees go on their own. They will make mistakes, so leaders must provide the air cover. Of course, if somebody makes the same mistake again and again, then there is a problem. But if an organization wants to succeed in innovation, employees cannot be afraid to try new things and sometimes fail.</p> <p>In my opinion, innovation is a drug. Once people get used to that mindset, the feeling of moving fast and being creative thinkers, you can&rsquo;t stop that, or people will actually leave.</p> <p>A start-up environment is a good example &ndash; they are free, they are innovative, they do cool stuff. You have to change the way an enterprise company operates to mimic that mindset and create an environment of innovation.</p> <p>So, we essentially created a start-up within CA&rsquo;s Business Analytics organization. Innovation is key at CA, and our culture, as defined by our internal Mission &amp; DNA, is one of innovation, customer-centricity, and collaboration. When it comes to hiring new employees, I look less at their technical skills because in our industry technology changes very fast. Instead, I ask: &ldquo;Are they passionate about what they do? Are they customer-centric? Are they collaborative? Are they curious? And do they have the willingness to learn and grow?&rdquo;</p>  <p>Artificial intelligence and robotics are the two things that will change the game in our industry and the world at large. In a succession planning discussion with my boss last year, he asked, "Who's your successor?" and I sent, in jest, a picture of a robot.</p> <p>I've been in technology for about 28 years now, and I have never seen a pace of change as rapid as I am seeing now. If you think back to the Hewlett-Packards and IBMs, why were they successful? Because they created something a customer valued. That measure of success hasn't changed.</p> <p>What has changed is the definition of value. We Baby Boomers used to value automation. There was a focus on productivity improvement, which was of value. But now, when I talk to my daughters, when I talk to the millennials, they value Snapchat or Instagram. The value system, and how long that value lasts, is fickle and rapidly changing.</p> <p>To be successful in this new millennial-driven market, companies must track their value system. It is not humanly possible to do that, due to our own internal biases. So, when it comes to artificial intelligence, it's not just about having data, analytics and insights - it&rsquo;s about using that information to analyze: How are values changing, and thus how are buying patterns changing? How does that influence your products and services? The only way to do that is through artificial intelligence.</p>  <p>Start-ups are entirely focused on product innovation and creating products or services that solve people&rsquo;s problems. Innovation is not an easy task, but it is simply easier to innovate when you are a start-up and don't have quarterly pressure to report performance to shareholders.</p> <p>Innovation must be customer-centric, and you should think about it as solving somebody's problem. To me, a perfect innovation strategy is when not only are you creating products and services that are absolutely moving the world in a new direction, but also satisfying shareholders and customers.</p> <p>I think two companies that are doing this successfully today are Tesla and Amazon. That is the magic sauce for innovation.&nbsp;</p>  Saum Mathur View Edit Delete
26  <p>Voted one of Houston&rsquo;s &ldquo;40 under 40&rdquo; business stars by Houston Business Journal, Phillips has founded and grown a company which is changing the game for consumers in the healthcare field. In fact, in September 2014, PBS named 2nd.MD one of the Most Innovative US companies.&nbsp;Whether solving the most complex medical case, serving the poorest in Africa, or speaking at MIT, he is determined to make healthcare ridiculously easier, and more effective, for millions of families.</p>  <p>Medical knowledge is doubling every two years and most people are receiving poor, conflicted medical information. 2nd.MD's first goal is to make the ability to reach medical specialists more easily accessible.&nbsp;For example, our member​s can now&nbsp;​enjoy a video consultation with&nbsp;a top specialist from ho​me ​within three days,&nbsp;getting remarkable clarity and up-to-date information regarding their condition. ​We are combining high-tech with high-touch, and the marriage is beautiful. Healthcare gets faster, easier and more personal.​</p>  <p>One of the biggest impediments to innovation in our industry is simply being in the&nbsp;healthcare&nbsp;business. Things have been so bad for so long ​that organizations have stopped trying to improve. Large organizations control a lot of the industry, making big changes difficult, even if it would help everyone.</p> <p>A second impediment is that everyone is concerned about their&nbsp;data&nbsp;being shared or stolen. Healthcare data is incredibly sensitive, but unless you can understand and access someone&rsquo;s healthcare data, how can you help them?&nbsp;</p> <p>A third is the&nbsp;fear&nbsp;of the unknown. When speaking to a top doctor via video for a second opinion, doctors worry they might lose a patient; members worry they might offend their doctor by seeking a second opinion; hospitals worry that a procedure might be cancelled. Like most of our fears, they don&rsquo;t come true, but you can still expect resistance.</p>  <p>Our team is a group of people so unsatisfied with the current limitations and frustrations of healthcare that we cannot stop thinking about how we can improve it.​ Changing lives is the fuel that lets us know we are headed in the right direction. Our team continually reviews new apps and companies to evaluate if there is something we can learn and improve upon. We look over our shoulder constantly, knowing that our success can be shadowed by a new or current player improving on our model. Frustration, fear, and faith are three equal motivators that drive us to improve.</p>  <p>Being able to prick your finger and monitor 100 markers in your blood on your smartphone is particularly exciting to me. We trademarked 'hospital in your hand' as we see how the smartphone could become the center of healthcare.​ Having most of your medical encounters with medical professionals be from home will save tremendous time, cost, and frustration of sitting in a medical suite for an hour reading old magazines. Also, the ability to instantly access your medical records from various places will allow progress in our treatments and lessen waste, which will be a game-changer in its own right.</p>  <p>I honestly cannot think of a more compelling innovation than one which saves lives through linking people in need to right doctors when they need it most. And what industry requires innovation more urgently than healthcare, where our members remind us daily of the lack of clarity, unnecessary paperwork, unjustifiable cost, and rough edges of our healthcare system.​&nbsp;</p> <p>This week at a managers meeting for a famous company, an employee stood up and told us how 2nd.MD changed their child's life. They had been to see 40 specialists and were not sure of their baby&rsquo;s future. Today they have a plan and a new hope after a single video consultation with a top doctor.​ No innovation has driven customer engagement like stories people share with one another when a life has been changed.​&nbsp;</p> <p>Of note, my son will never know the healthcare we all struggled with. He will simply pick up his tablet, ask to speak to a doctor, video consult with a perfectly matched doctor who is looking at his records, diagnose his blood, and then, following doctors orders, will roll over and go back to sleep. That&rsquo;s what we are building.</p>  Clinton Phillips View Edit Delete
23  <p>Les C. Meyer is a results-driven serial entrepreneur, global executive leader and MBA with extensive experience in mindful innovation and self-actualization. He has demonstrated creativity in transforming health and performance improvement through innovation leadership. He has worked with many organizations to help them achieve an optimal healthy workplace and workforce and achieve functional wellbeing outcomes via science-based mindfulness, resilience, vitality and sustainability next practices. He has also implemented game changer approaches to the creation of health care delivery, innovative health policies, advanced primary care systems, planned care coordination and proactive community health assurance initiatives. He has integrated meaningful enabling technologies and consumer-centric, integrative health services for a wide variety of worldwide stakeholders.</p>  <p>We guide clients toward viewing their organization, in all facets, with a mindful innovation (MI) approach. MI is a tuned in, creative-thinking leadership engagement process &mdash; coupled with a five-step systematic approach including assessment, culture, strategy, implementation and measurement &mdash; empowering CEOs to improve the health of the enterprise and its workforce, reduce costs, improve productivity and ultimately, profitability in a global economy.</p> <p>My idea of &ldquo;hard-wired MI&rdquo; emerged in mid-2009 as I watched CEOs working feverishly on getting their arms around their &ldquo;Big Idea.&rdquo;&nbsp; And then, watching them formulate strategic plans to transform their companies by advancing their breakthrough brainchild as a &ldquo;constructive, disruptive innovation.&rdquo; Over and over these leaders were relying on outdated &ldquo;thriving on chaos&rdquo; playbooks not recognizing the competitive imperfections in the marketplace.&nbsp;</p> <p>The MI approach prompts quick-response adaptation when CEOs drive the process top down and encourage their people to embrace &ldquo;imagining&rdquo; from the bottom up &mdash; with all stakeholders striving for the competitive advantage that lies in the health of their people.&nbsp;</p> <p>MI is moment-to-moment, surround-sound awareness of organization health achievement in action. It generates CEO imagination, ingenuity and creative execution in the boardroom. Most importantly, MI upholds the principles of disruptive innovation guru, Clayton Christensen, who introduced the criteria by which a product or service rooted in simple applications relentlessly moves up market, eventually displacing established competitors.</p> <p>MI is imagining what the future could look like, identifying mega-opportunities and building game-changing ways of delivering business value to all stakeholders. We do this by focusing our attention on next generation hard-wiring MI capabilities, technologies and learning system collective impact community collaboratives that provide MI solutions to the health industry in the short and long-term.</p>  <p>Health care costs are unsustainably high and health outcomes are suboptimal. To curb these trends, movement toward value-based care must be put into action.</p> <p>Colleagues at the Institute of Medicine (IOM) of the National Academies: Roundtable on Population Health Improvement, Health Enhancement Research Organization (HERO) Employer-Community Collaboration Committee recently noted two major impediments:</p> <p>1. Health care improvement underperformance, inefficiency and exorbitant costs continue in the U.S. health care system. Although biomedical knowledge, innovations in therapies and surgical procedures, and management of chronic conditions have substantially advanced, American health care has failed to significantly improve in many areas. They include modern medicine&rsquo;s complexity, the high cost of care and limited investment value to achieve the best care at lower cost. <br /> <br /> 2. Despite spending almost one-fifth of the economy&rsquo;s output on health care, the quality and safety of care remains uneven. Patient harm remains too common, care is frequently uncoordinated and fragmented, care quality varies significantly across the country and overall health outcomes are not commensurate with the extraordinary level of investment.<br /> <br /> Data is available to make the right decisions to transition into performance improvement incentives, patient-empowered self-care methods and consumer-centric optimal healing environments innovations.</p>  <p>Our focus is on game-changing ideas from independent leaders who create meaningful distinctions in the market and suggest an insightful exchange of information for sound decision making. Our cutting edge methods and innovations performance improvement process tackles the tough organization health challenges impacting enterprise-wide growth, profitability and customer experience optimization to help drive improving value on investment in health care through ground-breaking collective impact methods and sustainable MI leadership engagement innovations.</p> <p>Health innovation strategy is critical to an organization&rsquo;s success. It trumps everything else. MI is not a genomic-DNA capability we&rsquo;re born with per se but rather a hard-wiring self-actualization, performance improvement process, which helps CEOs reclaim their creative confidence.&nbsp; The innate ability for leaders to vision breakthrough ideas is strengthened through systems that encourage innovative prowess to move progressively from idea to collective-impact upsurge.</p> <p>MI has moved from a largely obscure practice to a mainstream organizational idea in some leading organizations around the world. Mindful innovators like Mark T. Bertolini, Chairman and CEO, Aetna are accelerating the awareness of &ldquo;mindfulness use&rdquo; in the board room and &ldquo;self-actualization creative execution&rdquo; in the C-Suite including workforce team member front line alignment to create an upsurge in economic development worldwide.</p> <p>Mindful &ldquo;organization health&rdquo; is defined as the ability of an organization to identify, engage, establish, elevate, achieve and renew itself faster than the competition to sustain stellar business performance. This <strong>MI </strong>strategy is among the most powerful an enterprise can execute to create value-based, optimal customer experiences and sustain the power of long-term, brand-equity.&nbsp;</p> <p>Aligning organization health leadership creative confidence and self-actualization is leadership at its best. Remarkable leaders conduct business in a new way &mdash; one that imagines a healthy workforce productive advantage, maximizes human potential and tethers the organization to a common set of principles. The task of highly effective leaders is to design high-impact business goals to attain organization health.</p> <p>Thriving organization health business models embed mindful collective impact stakeholder collaboration connections. This is done via a community-based, learning health care system and optimal healing environments that enable a user-friendly connectivity interface. What&rsquo;s important is that this interface is consistently reliable and seamlessly improves key components. They include population health promotion capabilities and functional wellbeing systems in which science, informatics, incentives and culture are aligned for continuous improvement and innovation. The approach must be aligned with best practices that are seamlessly embedded in the care process, as well as patients and new knowledge captured as an integral byproduct of the care experience to achieve the best care at lower cost.</p> <p>Our MI attitude to think the unthinkable&nbsp;with board chairs &mdash; and making the invisible visible with CEOs &mdash; continues to drives business success and provide a pathway to achieve competitive advantage and optimize commitments to accelerate organization health action plans and workforce health achievement.</p>  <p>MI is the final frontier to transforming health and performance improvement innovation leadership, achieving optimal healthy workplace realization and making healing as important as curing to sustain company-wide profits and competitive advantage while helping their organization&rsquo;s workforce evolve, achieve and thrive. &nbsp; &nbsp; &nbsp;</p> <p>The &ldquo;Masters of MI&rdquo; realize that creativity is essential to success and something you practice throughout the MI creative confidence, hard-wiring self-actualization achievement process. Bottom-line: Hard-wiring MI activates a cracking-the-code mindset for CEOs and their ability to stay ahead of the innovation curve and sustain company-wide profits and competitive advantage. &nbsp;</p> <p>We are working on other meaningful distinctive hard-wiring MI capabilities, technologies and learning system collective impact collaboratives that will drive the biggest changes in the health industry over the next two years. They include: <br /> <br /> <strong>Health date analytics technologies</strong>: MI approach to empowering organizations with better analytics and informed decision-making guidance to change the course of their organization health strategy and advance plan design action plans.<br /> <br /> <strong>Accountable health and wellbeing initiatives:</strong> MI approach to accountable health collaboratives and the Wellbeing Initiative for the Nation (WIN) via a public-private partnership for national prosperity to collaborate, coordinate and guide global organizational health innovation strategies enabling company-wide profits and competitive advantage, workforce effectiveness and community success.&nbsp;</p> <p><strong>Optimal healing environments:</strong> MI approach to transforming health and performance improvement innovation, achieving optimal healthy workplace realization and advancing healing as important as curing.</p> <p class="p1"><span class="s1"><strong>Living well invisible drivers of work-life health and economic wellbeing measurement:</strong>&nbsp; MI approach relates to commitment to be personally responsible, self-reliant and accountable to achieve better living and &ldquo;Vulnerability Index&rdquo; reporting which measures the balance of a population's or individual's mix of &ldquo;unmentionables&rdquo; &mdash; life-context conditions like financial stress or caring for an aging parent &mdash; and their ability to cope with these conditions.</span><span class="s2">&nbsp;</span></p> <p><strong>Healthy life expectancy:</strong> MI approach relates to improving health-related quality of life and wellbeing for all individuals and takes account of the number of years that a person at a given age can expect to live in good health taking into account age-specific mortality, morbidity, and functional health status. In other words, dying with as much vitality as possible. <br /> <br /> <strong>Oncology care improvement:</strong> MI approach to advancing oncology care best practices and improve the service experience of cancer patients and their families. <br /> <br /> <strong>Home hospice and palliative care:</strong> MI approach to optimal healing environments in home hospice and palliative care to achieve breakthrough improvements in relieving human suffering, including pain, anxiety, dyspnea and helplessness, as well as finding meaning in suffering. <br /> <br /> <strong>Precision medicine and genomic innovations in health: </strong>MI approach to precision medicine and genomics-driven diagnosis, complex and rare chronic disease testing and treatment alignment capabilities.</p> <p class="p1"><span class="s1"><strong>Enabling technologies, scientific discovery and telemedicine capabilities:</strong> MI approach to accelerate best care at lower cost via primary care and complex care management solutions; value-focused comparative effectiveness outcomes research and life sciences innovations; and advances in mindful use of center of excellence telemedicine capabilities via remote consults for appropriate individual medical, behavioral and population health promotion problems instead of visiting emergency rooms, urgent care centers, and physicians&rsquo; offices.</span><span class="s2">&nbsp;</span></p> <p><strong>Wearable computer technology and remote monitoring technologies:</strong> MI approach to wearable computer technologies and tracking devices and strategies to achieve meaningful behavior change.&nbsp;</p>  <p>Organizations worldwide see MI as essential to fortifying the fabric and culture of their enterprises. A commitment to MI, compelling ideas and the use of transformative MI is making mindful innovators constantly aware of their mindful intent to amass enterprise-wide economic well-being.</p> <p>Our work with the Samueli Institute&rsquo;s Wellbeing Initiative for the Nation (WIN) &mdash; a national effort that convenes CEOs, C-Suite executives and health policy thought leaders from the private, public and military sectors &mdash; is working to expedite the transformation of our health care system to one that enhances community health and fosters a flourishing society. <br /> <br /> Samueli Institute&rsquo;s vision and its WIN public-private partnership for national prosperity &mdash; includes a next level measuring social wellbeing collective impact approach &mdash; and advances a new system of currency that may seem like a fantasy, but it&rsquo;s this type of radical thinking that&rsquo;s needed in America to stop the progress of chronic disease and unhealthy living in its tracks.<strong><sup>1</sup><br /> <br /> </strong>Imagine that there was a Social Wellbeing Index (SWI). Alongside the Dow Jones stock market index and other reports of financial wellbeing, the state of social wellbeing would be announced each day, broadcast on television stations, streamed on the radio, and featured on financial market and Internet news sites.</p> <p>Imagine that this index was used as a metric for tracking the health of our society and could be reported for a city, state, county, country, community, company or for any organization. Imagine that policies and laws could be made to encourage the investment in increasing this social wellbeing index and that both tax incentives and profits were tied to it. Imagine that something of value such as a SWI currency, redeemable for physical or service resources or social appreciation and recognition, could be gained from those who boosted the SWI. The greater the contribution to the index the greater the value of the SWI currency, which could be accumulated, saved and spent.&nbsp;</p> <p>At its heart of the SWI would be a measure of the degree to which social engagement and bonding was being enhanced for the betterment of society as a whole. The value of the SWI currency could be weighted according to the degree to which collective wellbeing was arising from this social engagement. Activities such as investment in time would be considered a key resource and given value for the SWI.&nbsp;</p> <p>Surrounding this core SWI measure would be other more traditional measures of individual and collective flourishing in order to determine the impact on social wellbeing in the culture as a whole. These would likely be the parameters usually tracked such as morbidity and mortality, public health measures, health behaviors, education success, stress and happiness levels, disparities measures, environmental health, nutritional sustenance, levels of safety and violence, economic stress, and degrees of altruism and civic engagement.</p> <p>If simplified into a core index, reported daily and tied to both economic and social reward, the Social Wellbeing Index could become its own ongoing worldwide wellbeing driver and have multiple other uses, such as for the Wellbeing Initiative for the Nation (WIN) Challenge.</p> <p>In conclusion, we continue working with our colleagues to expedite the transformation of our health care system to one that enhances community health and fosters a flourishing society.</p> <p>1. <strong>Reference</strong><br /> <strong>Think Big for Social Wellbeing</strong><br /> Posted on December 4, 2014, by Wayne B Jonas, MD, President and CEO, Samueli Institute <br /> <a href="http://www.SamueliInstituteBlog.org">www.SamueliInstituteBlog.org</a> &nbsp; &nbsp;&nbsp;</p>  Les C. Meyer View Edit Delete
29  <p>With both corporate wellness and elite staff retention increasingly critical for large enterprises, President Charles Lusk and his partners at On-Site Dental Solutions have pioneered a game-changing model that is solving multiple challenges at once.&nbsp;</p> <p>It turns out that in an economy where employee populations are best treated as treasured communities, an on-site dental suite offers far more value than an additional amenity to the gym and the company laundry.&nbsp;</p>  <p>We&rsquo;re very proud of our title as the first fully dedicated provider of turn-key dental suites. We sought to create a care delivery model for dentistry that previously did not exist in the same form, quality and packaging for campus environments.&nbsp; We wanted to bottle the magic of private dental practice and drop it into corporate settings in a way that is aesthetically pleasing, and customized to those settings. We love the way clinical settings of every kind are trending more towards aesthetically pleasing environments as opposed to sterile and impersonal settings as found in days gone by. &nbsp;</p> <p>We like to think of ourselves as pioneers in this area.&nbsp; Dentistry is perhaps the most interpersonal form of healthcare, since the services are provided &ldquo;face-to-face.&rdquo; While we are unable to eliminate every element of that experience, we strive hard to control the things within our reach to positively impact the clients senses.&nbsp;But the value-adds have been game changing too. We know that a filling today avoids a very costly crown tomorrow. But there is also a high correlation between a lack of routine dental care and large medical claims involving chronic disease later on.</p> <p>One of the most valuable commodities is time, and employers are measuring productivity in terms of not just absenteeism, but also &ldquo;presenteeism&rdquo;, which involves remarkably significant losses &ndash; the degree to which they don&rsquo;t have fully engaged employees within the workplace. If you have toothache, it's probably a major reason why you&rsquo;re not mentally engaged.</p> <p>Also, a lot of our clients are really interested in optimal recruitment and retention &ndash; and they know the millennial generation is looking closely at the work environment.</p> <p>Having a boutique dental office on-site goes a long way for clients in communicating the message that we really care about our community.&nbsp; In fact, we do frequently have prospective employees come into our offices, because the employers are very proud of these amenities.</p>  <p>The &ldquo;status-quo&rdquo; is always an impediment.&nbsp; We realize this isn&rsquo;t unique to our organization but rather a consistent theme throughout organizations looking to meet needs in new and innovative ways.&nbsp;Both end users and employees have to embrace the bundling of traditional dental services in a non-traditional setting, the corporate or university campus environment.&nbsp; Because the patient has gone out for dental services for so long; it can take some time to comprehend the dentist operating where the patient already is!</p>  <p>Our company was founded on the principle of change.&nbsp; We have learned a lot about the need to build a culture that appreciates innovation and change. In interviews we describe &ldquo;change&rdquo; scenarios and ask those candidates as to whether those circumstances evoke feelings of comfort or discomfort.&nbsp; Of course, the excitement and adventure that comes with climates of innovation are highlighted as well as the challenges.&nbsp;</p> <p>We ultimately want individuals and team members to be where they are supposed to be, whether it be with our growing organization or another that can offer more of a daily routine. We believe no single person has a monopoly on good ideas.&nbsp; We love to celebrate the individual with a unique outlook on how to maximize our potential as an organization.&nbsp; This begins with the patient experience and extends to our institutional &ldquo;host&rdquo; clients.&nbsp; We try hard to craft each relationship with care and a certain level of customization. &nbsp;</p>  <p>Already, we are able to provide client employers with new analytical HR tools&ndash; bringing population health statistics to the table, which the employer can reflect on and use to make key decisions around their populations. At our core, we are still a services organization.&nbsp; Our product is our people.&nbsp; Leaders in the dental field will be distinguished by the excellence with which they provide high quality and ethical dentistry.&nbsp; Ultimately this comes down to the talent and ethos of the individual dentist and the care team that surrounds them.&nbsp;</p>  <p>I really like Spotify. You&rsquo;d think that there were so many different ways already out there to package music, but their approach really resonated for so many people, including myself &ndash; to offer music that reflects your mood. Similarly, our company is not reinventing the wheel in our space; we&rsquo;re just taking it down a path it hasn&rsquo;t been before, which is perhaps comparable to the exceptional Spotify approach.</p>  Charles Lusk View Edit Delete
13  <p>Dr. Thomas J. Buckholtz, Ph.D., has served in many executive roles including Chief Information Officer for both corporate and governmental organizations. He has made key contributions to the business, technology, and governmental innovations. &nbsp;He has served as an advisor to many key startups, and works as a University Extension Professor guiding workshops on innovation.</p>  <p>Let people pursue their natural curiosity and good intensions.&nbsp; Nudge a person's curiosity, intensions, and pursuit toward outcomes that benefit the organization, its customers and other external constituencies, as well as the person's colleagues and self.&nbsp; Help people overcome shyness about trying to make a difference.</p>  <p>One impediment is a lack of broad-based, impactful thinking and action - both by individuals and at a societal level. This extends to&nbsp;enterprises, governments, suppliers of learning, and other components of society.&nbsp; People miss or misjudge key issues, opportunities, and problems.&nbsp; People overly focus on "yes or no?" regarding one possibility rather than on "to what extent?" regarding several possibilities.&nbsp; Problems outweigh opportunities.&nbsp; Busyness trumps business.</p>  <p>Organizations have opportunities to use various practices that people correlate with the word "innovation."&nbsp; I hope organizations look for, adopt, and adapt suitable innovation practices.&nbsp; I hope organizations avoid inappropriately immature or ossifying practices.</p>  <p>Positive change may occur based on people first focusing on useful opportunities, objectives, and endeavors and second involving appropriate thinking and useful resources - beyond and including technology.&nbsp; Some pivotal technology may correlate with helping people think more effectively. &nbsp;Others may correlate with people's choices of what to measure, how to measure, and what to do based on measurements. &nbsp;Still others may correlate with people's abilities to determine the extent to which people (and systems) rely on supposed information.</p>  <p>People who have "free time" and use it wisely.&nbsp; Organizations that foster creativity and the converting of creativity into innovation.&nbsp; Organizations that have adequately broad views of innovation and aspects of business, governance, and society for which innovation can be beneficial.&nbsp; Organizations that help people avoid undue busyness.&nbsp; Organizations that build society, customers, business practices, partners, suppliers, and relationships - along with lines of products and services. &nbsp;Organizations that reuse and teach - not just use - beneficial practices, processes, knowledge, and data.</p>  Thomas Buckholtz View Edit Delete
43  <p>Prith Banerjee is Group CTO of Schneider Electric, a global leader in energy management and automation, with operations in more than 100 countries. With an EcoStruxure platform that defines its &ldquo;Innovation at Every Level&rdquo; business philosophy, Schneider leverages the most advanced data technologies&mdash;and an open, standards-based innovation strategy&mdash;for next-generation solutions and efficiencies. Its commitment to innovation is illustrated in an R&amp;D budget of 5 percent of revenue and a dedicated architecture for incremental, new-market, and disruptive innovation, defined as Horizon 1 (core or short-term), Horizon 2 (adjacent or medium-term), and Horizon 3 (disruptive or long-term). Historically, its disruptive initiatives include pioneering aspects of IoT itself in 1996, and with recent technologies like arc-fault detection and its new IoT-enabled M580 automation controller. Today, its connected circuit breakers, protection relays and variable speed drives are already reducing machine downtime for customers with remote reporting of actionable data, while pilot projects are underway to slash downtime even further, with asset performance management IoT systems predicting faults before they happen.</p> <p>Meanwhile, Schneider is now looking at business model transformations, in which guarantees of production outcomes can be sold as services. Seeing access to energy as a basic human right, the company&rsquo;s &ldquo;Life is On&rdquo; vision is to ensure that energy is available to everyone in a safe, reliable, and sustainable manner. Anticipating global megatrends like rapid urbanization and digitization as the defining parameters for this vision, Schneider recruited Banerjee as Group CTO specifically to drive digital innovation and the transformation to IoT. Banerjee was previously MD for Global Technology R&amp;D at Accenture, after serving as CTO for ABB and Senior VP for Research and Director of HP Labs at Hewlett Packard. In driving innovation and technology differentiation for these leading companies, he also leveraged significant academic experience. Banerjee has served as Dean of the College of Engineering at the University of Illinois at Chicago, and the Walter Murphy Professor and Chairman of Electrical and Computer Engineering at Northwestern University. He is also the author of 350 research papers.</p> <p>In an interview with BPI, Banerjee says that despite the massive strides already made with IoT-enabled solutions, the truly game-changing innovations will come from next-generation analytics on big data. And he says those leaps in efficiency are not only required for competitive advantage, but also for the macro challenges of demand and sustainability facing the industry. Banerjee also mentions a 300 percent increase in efficiency is required to deal with a 50 percent increase in global energy consumption in 40 years without significantly increasing carbon emissions. Fortunately, the company&rsquo;s portfolio of innovative products has vast consumption efficiency gaps to eat into, including 50 percent energy inefficiencies in asset-intensive industries and a stunning rate of 80 percent inefficiencies in the world&rsquo;s buildings.</p> <p>Banerjee says the bringing together of smart energy management, automation, and software could not only achieve the required efficiencies, but also lead to exciting new business models.</p>  <p>We deliver to our customers low and medium voltage products and automation systems that are all integrated in several end markets: buildings, data centers, asset intensive industries, and utilities. We have a host of innovations throughout those areas, and we invest 1.3 billion euros on R&amp;D. It is about faster, cheaper, better, so why do we need that deep level of innovation?</p> <p>Over the next 10 years, the energy consumption in the world will increase by about 40 percent, and electricity consumption will increase 80 percent thanks to things like urbanization, industrialization, and digitalization; you must be three times more efficient to keep carbon emissions near neutral. We found that in the domain of buildings, only 18 percent are energy efficient, so there is an opportunity for 82 percent of untapped energy efficiency in buildings. Data centers are 30 percent energy efficient. Asset intensive industries such as oil and gas, mining, and metals are about 50 percent efficient. The grand problem we are trying to solve is making sure your energy efficiency is running close to 100 percent.</p> <p>I work with the five business CTOs to harness the innovations springing from that $1.3 billion investment. Connectivity is a major part of the solution. We are on the IoT journey, and our innovation chain is tied to IoT and digital transformation. Connectivity is about bringing value to our customers, and it can be cost reduction, efficiencies, performance, or all of the above. It also promotes safety, and safety has always been a core value in our customer proposition.</p> <p>We look at innovation in the portfolio approach. A large percentage of investment&mdash;about 70 percent&mdash;is on Horizon 1: short term innovations on our core products. With Horizon 2, we have products like Masterpact MTZ, which has an IoT and power monitoring capability. This is Horizon 2 or adjacent and medium-term innovations: bringing new technologies to the same product. H-2 also includes bringing the same product to a new geography, meaning bringing these circuit breakers to China or India with modifications. H-2 is about 20 percent of our innovation investment. Horizon 3 is truly disruptive and long-term innovations, and represents a lot of the stuff we are driving today, and is about 10 percent of our R&amp;D spend. Some of them are seemingly crazy, but with huge potential to completely disrupt our industry.</p> <p>I am responsible for all innovation, not just the digital parts. We are on the journey of IoT and digital transformation, and almost all our products&mdash;from automation systems to circuit breakers&mdash;are integrated with digital technologies. We are absolutely the market leader.</p> <p>Our new products are taking the industry by storm, and I am completely proud.</p>  <p>We are moving toward IT/OT convergence, so all of a sudden engineers who had been very focused on the physics of arc breaking and switching in circuit breakers find themselves in the world of cyber security and cyber trends, of analytics, and machine learning. How do you bridge the gap from the old physics-based engineering to new world technologies or social media, machine learning and data analytics? That&rsquo;s a challenge, and it needs a multi-disciplinary approach. Finding people who have knowledge in all areas is tough. Obviously, you do not need individuals fluent in all areas, but you do need individuals who can collaborate in large teams to solve customers&rsquo; problems effectively. The competency of people in our area is in the IT/OT convergence. We are an operational technology company, so we take care of the actual operations of the company&mdash;whether it is operating wells for Shell or what have you, whereas the IT companies like Oracle or SAP or Microsoft do the company back office.</p> <p>Siloes also present a problem, because in many organizations, each line of business is so focused on their own vertical that they don&rsquo;t think about the broader ecosystem. Companies that don&rsquo;t invest enough in innovation have an even greater challenge. If I had only the industry average of 2 percent of sales for R&amp;D, I would not be able to compete with the Schneinders of this world!</p> <p>Also, with a risk-intolerant culture, you get only incremental innovation. The only way to get disruptive innovation is to create a culture of risk tolerance, where it is okay to try crazy things. We have a culture where it is okay to fail, and even encouraged to celebrate early failures&mdash;but only early failures, not just putting hundreds of millions of dollars into a stubborn mule project. We try to spend on lots of wacky things, knowing that most will fail, and when they do I give the team a pat on the back and say thanks for trying that, and what have we learned? Knowing something does not work also adds to our knowledge. Organizations who do not tolerate failure become very incremental.</p> <p>For IoT, there are three main challenges: cyber security; inter-operability, or standardization; and legacy systems. There are systems you build on that could be 30 years old (brownfield systems) or one day old (greenfield systems). I think data security is a very big problem. The perimeter for attack is increasing daily with the 50 billion connected devices in the world of IOT. Cyber terrorists can create more havoc with cyber attacks than with bombs. We are giving a lot of attention to cyber security.</p>  <p>One of the things we pride ourselves on is the concept of open innovation, and that is something I have been practicing and preaching for years. Open innovation is a very big part of what we do, and we try build solutions for our customers with partners. Before we open an R&amp;D project, we always ask if there is any start-up in the world that is doing something related to what we are trying to do? If there is, lets investigate and possibly collaborate with or bring that start-up into our fold. We can innovate much faster with this approach. It took three years and 10 million dollars to bring a solution to customers before; now we can spend, say, one extra million and bring it to market in six months. That&rsquo;s the value of open innovation.</p> <p>We have partnerships with the top 50 companies in Silicon Valley and relationships with top venture capital firms, and we ask all of them: &ldquo;what are the top start-ups you are working with in the IoT space? In the sensor space? In the cyber space or in the drive space?&rdquo; We ask them for their technology strategy&mdash;what is it they are trying to do? From this, we typically identify three or four start-ups, and we try to identify the technology that best matches with our system. Conferences are also helpful. A week ago, I gave a keynote in Barcelona at the IoT world congress. We tell the world, &ldquo;this is where we are headed,&rdquo; and then 15 start-up founders came to me and talked about possible synergies.</p>  <p>As Group CTO, I am driving IoT, and there are four pillars that are part of my organization. One is working with the five divisional CTOs on driving about 1.3 billion euros in R&amp;D spend. The second is programs like open innovation. The third pillar is our corporate research center, where we look at Horizon-3&mdash;disruptive innovation. The fourth pillar is IoT. I was recruited at Schneider fundamentally to drive our IoT development, along three levels. One is connected products, which is fundamental, but not where the real value is.The next level is edge control, where in our application, our customers do not expect these IoT products to be connected and controlled from the cloud. We want to have local control. The third level is apps, analytics, and services, which we are building on top of the cloud.</p> <p>The first value is in services. In the past, if a transformer failed, you as the customer would have to alert Schneider and ask if we can fix it. Today, we will tell you your transformer has failed, and ask if you would like me to fix it. Remote services are the low hanging fruit we are going after. But the next level is having the transformer give signals before it fails so we can inform the customer that the transformer will fail Thursday, and replace it Wednesday. Now there is no downtime. It is called asset performance management with predictive analytics, and we are doing it with a whole range of products. The cost of 15 minutes of downtime for an Amazon data center can be a hundred million, so the value is enormous. The third value is outcome-based services&mdash;if you can guarantee the outcome. If you&rsquo;re making widgets in your factory, we can guarantee you will make 20,000 widgets per minute, no matter what. So rather than selling the 1,000-dollar transformer, we can sell the guarantee of 20,000 widgets per minute. You lease our products which we install for free, and you pay for the service of productivity. We are currently running pilots on this model. The IoT area will journey from products to connected products to services to guaranteed outcomes. We are increasingly moving toward a world where people will not own products, and instead will get services on demand where and when they need it.</p> <p>IoT also offers enormous benefits for continuous customer engagements. In the past, when we sold you a circuit breaker or panel that lasts seven years, the next time we would talk would be in seven years. With IoT, you have a 24/7 connection with the customer. We know exactly what is going on. Continuous engagement with customers is an amazing new opportunity for marketers, and the best thing you can do for your CMO. IoT is just the plumbing. The technology that will be truly disruptive will be the analytics on that big data you are collecting. How to use data is the most important question we discuss every day. Initially, you are collecting small data, but with data coming in 24/7 from 50 billion connected devices. How do you do artificial intelligence and machine learning on all that data? This is going to be the most exciting thing. Connectivity is the easier part; analytics on the big data is going to be the game changer.</p>  <p>I am very excited with some of the latest innovations in areas such as augmented reality/virtual reality, cognitive computing and machine learning, 3D printing, robotics and drone technology.</p>  Prith Banerjee View Edit Delete
61  <p>Dhrupad Trivedi, president and chief executive officer of A10 Networks, brings global leadership experience across multiple businesses and is passionate about driving leading technology businesses to win by creating value for customers.</p>  <p>I would say one of the keys to building an innovation culture is having people within your organization and on your teams that continuously challenge the status quo and have the ability to think about the biggest problems and challenges customers and markets are trying to solve and how your company can evolve to address them. Typically, that is going to require you to look at things from multiple points of view. You have to think about it from a technology point of view; you have to think about it from a user point of view; and you have to think about it from a structural and macro trend point of view. So, when I think about this, I think about organizations and cultures that are continuously connecting what they do with how they can help their customers and markets achieve value. This may include breakthrough technology, doing something no one else can do, but it is always about connecting what you do with your customers and markets. It may be your customers don&rsquo;t really know the solutions they need, but still you need a culture that is always focused on solving the customer&rsquo;s problem.</p>  <p>One of the biggest impediments is being anchored to what has worked in the past. Too many technology companies begin by doing something great, but they fail to understand what the next great thing should be. Where can I continued to innovate? The second factor, which is related to that, is inside-out thinking rather than outside-in. Companies can spend too much time thinking about what they do without bridging that to what their customers really need. Companies may have important technology and expertise that their customers don&rsquo;t have, but they still need to make that relatable to the customer and ultimately deliver solutions that improve the customer experience and deliver better business outcomes. Now there are some innovations that you may build that never translate into customer success, and that&rsquo;s okay. However, it&rsquo;s critical that you keep thinking about where your customers and markets are going and how you can help them get there.</p>  <p>One of the things that drives innovation is creating a problem-solving culture. You need to create a culture of examining the biggest problems your market faces and figuring out how you can help solve them. The problem might not be the product itself. It might be that you need to make the product easier to use and consume. Maybe it&rsquo;s a technology problem. Maybe it&rsquo;s a usability problem, or maybe it&rsquo;s a customer interface problem. But being clear on the problem you&rsquo;re trying to solve is essential. It takes an analytical mindset in which you are always being driven by the problem you&rsquo;re trying to solve. You are trying to solve a problem in a new and different way, and there is always the chance that that won&rsquo;t be the right way. There is always an executional risk. But an analytical mindset will help you understand that risk, along with the invention side of the equation. It guides you in a more structured way and helps you understand why you are trying to do something and what success will look like.</p>  <p>There are many. One of the really big trends in our industry has to do with the Internet of Things and Industry 4.0. More sensors and objects are being connected and are collecting and generating more data. And all of that runs through networks and into applications. All of it needs to be efficiently and flexibly managed and that represents a major opportunity and challenge for our industry. The second thing that affects our business is that, as all of this gets connected, it creates a naturally attractive target for cyber criminals and attacks. A10 Networks brings a deep understanding of networks, but also an understanding of the nature and structure of those attacks with the technical expertise to detect them and remediate them. I don&rsquo;t expect cybersecurity to become less of a problem over the coming years, especially as connectivity becomes more and more important. A third big trend is the continued adoption of the cloud for storage and compute. This is a huge trend for the industry and also for us. How do we support our customers as they continue to move into the hybrid environment of public and private clouds and on-premises systems? All of these trends are also creating a major skills gap, so it&rsquo;s incumbent on us to continually create greater customer ease of use.</p>  <p>Achieving alignment across the organization and all of your teams&mdash;commercial teams, engineering teams, product teams, marketing teams&mdash;on why you are doing things is really a strategic imperative. And then you need to connect all of that to the customer. As I&rsquo;ve said before, not everything you try is going to work. But if you can create a much more inclusive conversation on why you are doing something, it really helps you get there. Now I think it&rsquo;s true that if you do everything the customer tells you to do, you will not be very successful because the customer doesn&rsquo;t know what he or she doesn&rsquo;t know. But if you understand their underlying problems, you can be far more effective as an innovator. What we are trying to do at A10 Networks is to create a shorter closed loop between sales, engineering and product management, so that we can function as one team focused on solving problems for our customers, whether that is a new product or a new consumption model, for example. Another strategic requirement for A10 is always focusing part of our development efforts on breakthrough ideas and solutions. They may have a low probability of success, but if we are successful, we will solve major challenges for our customers.</p>  Dhrupad Trivedi View Edit Delete
50  <p class="p1"><span class="s1">Kim Smyth works for AstraZeneca, a global biopharmaceutical company, where she leads a Silicon-Valley-based Technology Innovation Lab. Kim&rsquo;s team explores emerging trends, scouts new companies, and delivers innovative proof-of-concepts for stakeholders within AstraZeneca&rsquo;s science and business units.</span></p> <p class="p1"><span class="s1">Kim has more than twenty years of broad cross-industry experience in consulting and operational roles, focused on how to help large companies take advantage of new technology to improve top and bottom lines. She joined AstraZeneca in Australia in 2010, where she led strategy, digital innovation and patient program functions. She moved to Silicon Valley in the office of the CTO to help accelerate technology innovation across the full company life cycle from discovery through clinical trials and commercialization.</span></p> <p>While Kim can&rsquo;t yet speak in detail about the exciting new partnerships and initiatives her new team is spearheading, she says that the pace of technology change &ndash; driven by advances in computing, machine intelligence, data analytics, and connected devices &ndash; is creating many opportunities for life sciences companies and the healthcare delivery system.&nbsp;</p> <p>Smyth tells BPI:</p> <ul> <li>&ldquo;I'm very excited about the potential to marry digital tools and approaches to support our therapies. I have seen a lot of great progress, especially in chronic disease, where behavioral aspects such as adhering to lifestyle, diet, and exercise changes are key..."</li> <li>&ldquo;We have a broad mandate, looking for innovation that optimizes current processes, or re-imagines our industry. Because we&rsquo;re looking to the future, we emphasize value potential vs immediate ROI. We follow our Company Values: putting patients first, following the science, and doing the right thing. If we get those things right, the business case and competitiveness will follow.&rdquo;</li> </ul>  <p>My team operates in Silicon Valley with three goals: bring Silicon Valley perspective and knowledge into our company; find and incubate new partners (especially start-ups) to demonstrate the power of new technology and approaches, and build a West Coast presence that leverages technology as well as life science leadership.</p> <p>My team sits in IT, so we serve all therapy areas and functions. Technology is changing the game in many industries &ndash; or eating the world, as Marc Andreessen might say. We look for innovation that can bring medicines to market more quickly, or make therapies more effective. This could be re-imagining how we recruit or operate clinical trials, delivering mobile services that complement our medicines, or applying machine intelligence for clinical or patient support.</p> <p>Our industry is complex, so we work closely with internal teams for the necessary scientific, clinical, and business domain expertise. We are a catalyst, empowering innovation rather than trying to own it in our team. This requires new technology skills in areas such as data analytics or IoT, as well as soft skills in communication, influencing and teamwork. We prioritize based on the importance that differentiating new technology plays in the opportunity, whether the potential value is incremental or transformational, and how closely the company matches our current needs and therapy area focus.&nbsp;</p>  <p>Healthcare and drug development are highly regulated environments, with enormous - often literally life-and-death &ndash; impact on people&rsquo;s lives. This makes innovation all the more important, but it has to be done carefully and respectfully.</p> <p>Regulators have a very difficult job to keep up with impending changes, and sometimes lag the &ldquo;state of the art&rdquo; in areas like social media, or machine learning. How will a regulator assess a machine learning algorithm that doesn&rsquo;t offer a clear rationale for a diagnosis, for example?</p> <p>Another challenge is the complexity and deep specialization required across multiple scientific and technological domains. We need people with deep knowledge in both technology and science or clinical areas &ndash; or who have exceptional ability to work with together.&nbsp;</p> <p>The healthcare environment is a complex and fragmented system with many regional variants, and even though we are a large multinational, our impact on the overall system can be limited. People like to say it is easy to pilot a healthcare innovation, but hard to scale it.</p> Finally, we have a very successful core business. It can be hard to convince highly accomplished people of the need to change - especially when many aspects of digital health are still generating clinical evidence, or have very different operating models.  <p>One of the hardest parts about embedding innovation is moving from a successful proof-of-concept into widespread adoption.&nbsp;</p> <p>Ideally, at a grass-roots level, we work jointly with highly motivated internal stakeholders at a very early stage, so that if we are successful there is a home for the project to land and grow. This is a balancing act &ndash; at times, we need to push the envelope too!</p> <p>However, top down executive visibility and endorsement is critical. When our leaders understand technology trends and potential impact on our business, they provide invaluable recognition and support of projects that might otherwise &ldquo;fly under the radar&rdquo; or be seen as optional. Executive support has also helped to embed innovation objectives for employees more broadly &ndash; moving everyone from innovation &ldquo;if and when I have time&rdquo; to &ldquo;a core part of my job, which I&rsquo;m accountable to deliver.&rdquo;&nbsp;&nbsp;</p>  <p>There are huge advances in the way we store, transfer, use, and think about data, software and devices. The real change is driven not by a single technology, but by the combination of several: cloud computing, increasing digitization of healthcare, more personal and linked data, connected devices in the hands of patients, and changes in the ways we interact with computers.</p> <p>We are arriving at a new class of data-empowered healthcare tools. Formerly invisible factors involving behavior, diet, environment, genetics, omics, or early cancer risk can now be measured and assist in risk assessment and diagnosis support. The cost of sensors and medical grade devices is decreasing, improving our ability to monitor continuously. Machine intelligence is exceeding human ability to recognize patterns in medical images and data. This opens possibilities to identify patients at risk, understanding disease progression, and analyzing historical and real time data and making appropriate recommendations. &nbsp;&nbsp;</p> <p>At the same time, issues like cybersecurity, privacy and cost sustainability must be addressed if we&rsquo;re to realize these benefits without introducing unacceptable risks.&nbsp;&nbsp;</p>  <p>I am most excited by companies that surprise me and challenge the way I think &ndash; bringing fresh approaches to some of our industry&rsquo;s longstanding challenges. I believe there is huge potential in combining the rigor of science with the power of human-centered design. One company is using sensors and data analytics to quantify the degree of control in asthma patients, which could help predict an attack days before it would otherwise have happened. I&rsquo;m also fascinated by &ldquo;doctors on demand&rdquo; services and the degree to which smart logistics, advanced teleconferencing, conversational UI and machine learning-enabled clinical support could improve the experience of healthcare while dramatically lowering costs. And I am excited about companies who are thinking about the whole ecosystem &ndash; for example, one that is looking to create an &ldquo;app store&rdquo; for genomics, challenging potential partners to offer value at a very personal level to their customer base.&nbsp;</p> <p>The variety and impact these companies will have is part of what makes my role such an exciting and rewarding one!</p>  Kim Smyth View Edit Delete
53  <p>Michael McCarthy is a serial entrepreneur, an executive coach at Harvard and MIT, and a strategy consultant to scores of start-ups around the world.&nbsp;Having founded six start-ups, McCarthy now guides some of the world&rsquo;s most talented business minds at Harvard&rsquo;s Advanced Leadership Initiative.</p>  <p>Just last week, I had a healthcare company from Tennessee wanting to know how to do intrapreneurship pitches in-house; how to pitch things like app ideas that might be approved by upper management.</p> <p>There are the important basics for the intrapreneur process, like knowing who you&rsquo;re pitching to, and what their needs and criteria are; what <em>they </em>say &ndash; pre-pitch &ndash; would lead to their green lights and their red lights.</p> <p>But for the brainstorm phase, I coach a mastermind process designed to remove negativity.</p> <p>First, we gather five to six people from very different walks of life &ndash; different genders and ages and backgrounds and business units.</p> <p>The (originator) is asked to take three minutes to describe the idea or the dilemma or the challenge, and they have to describe the kind of solution they&rsquo;re looking for &ndash; like &ldquo;I am looking for a solution in the form of an app, not a new business division.&rdquo; You have to be clear on the kind of solution you want. Then there is three minutes of Q&amp;A, just to clarify the challenge or the problem. Then, the person with the challenge or dilemma has to physically leave the room and they take their self-limiting beliefs with them.</p> <p>It&rsquo;s important they leave because what they tend to do is interrupt too much &ndash; and say &ldquo;oh, I tried that; that won&rsquo;t work.&rdquo;&nbsp; When they&rsquo;re not there, people will be free to say the bad idea, and then leapfrog to a better idea.</p> <p>The format we use in the brainstorming session is &ldquo;yes, and,&rdquo; where the response must literally begin with &ldquo;yes, and,&rdquo; which makes the shy people and the introverts feel safe. You can still disagree, but it needs to be in a positive way &ndash; one person can say &ldquo;I think it should be purple,&rdquo; and another can say &ldquo;yes, and I think it should be any color but purple; but I might agree to maybe a shade of purple, like lavender.&rdquo;</p> <p>The person with the dilemma then returns to the room and just listens.</p> <p>Recently, in Boston, for instance, this method led to a challenge for finding sufficient recharging stations for shared electric scooters being entirely reframed with this total solution: that pre-charged scooter batteries simply be swapped out by users at the scooter racks, and forget about recharging altogether.</p> <p>And in Armenia &ndash; one of several developing countries where I have coached &ndash; the mastermind method provided an employment solution for returning refugees on either side of traditional working age, in an interesting social entrepreneurship challenge. The young refugees had few skills; and the seniors had skills but not the vigor to use them directly. So the group came up with the Armenian Shopping Network &ndash; based on the Home Shopping Network concept in the U.S. &ndash; with the returning Millennial refugees doing YouTube videos of the seniors teaching traditional Armenian cooking classes, and selling the products by mail. It turns out from the discussion that keeping the culture, the food and the language alive was particularly important in the diaspora. The young people do the social media, the baking and the shipping; the older people set up the recipes and the use cases.</p> <p>When I coach start-ups, the first thing I do is to encourage them to consider doing a service business rather than using a manufacturing model. If there is a way to offer a product&nbsp; as a service, it eliminates so many problems, and you don&rsquo;t have to worry that much about&nbsp; attracting venture capital and angel investment. Simply framing a business model around service stimulates innovation.</p> <p>My second fundamental piece of advice is to make it a need, not a want.</p> <p>The base challenges for startups in developing countries are quite different from those in the U.S. In Armenia, I observed that founders had a huge challenge with trust and personal cynicism.</p> <p>People told me there&rsquo;s no point in trying to start a successful business because the government is corrupt and they&rsquo;ll just steal your business, so why bother. So, I had to overcome this very negative attitude that everyone is a crook. In an auditorium of 200 people, about half were incredibly cynical &ndash; that negative iron curtain mindset is a killer for start-up development. A lot of developing world entrepreneurs have a challenge around shyness, and the need to learn American style pitching &ndash; right down to the humor, and dealing with the apparent meanness of venture capitalists. They need to learn how to keep their self-esteem intact after rejection.</p> <p>I must have talked to 1,000 would-be start-up founders, through my Harvard course on entrepreneurship, MIT Launch, Babson College and the $1 million Hult Prize.</p> <p>In the start-up world, I think there is way too much focus on making a ton of money as a motivation to start a business. Just paying your own bills through your idea, not having a boss and doing what you want, when you want &ndash; could be immensely rewarding. Most start-ups don&rsquo;t need to be focused on whether they&rsquo;ll become a unicorn for the idea to be viable. Starting the Budi Foods business made me happy to be alive.</p> Just focus on the life that you want.  <p>Self-limiting beliefs and negative thinking are the biggest inhibitors to innovation. If I have a brainstorming session and someone says, &ldquo;that won&rsquo;t work,&rdquo; I kick them out&hellip;literally. I&rsquo;d rather have someone with limited intelligence in a good mood than a brilliant person in a bad mood. They take all the shy people off the ideas board.</p> Also, being in your silo, or putting a ceiling on your business model, inhibits innovation. Saying, &ldquo;Oh, we only do apps; we only do things in the U.S.; or we&rsquo;re only in the food business&rdquo; will prevent innovation.  <p>One key element is that the CEO must believe in innovation, and that belief needs to trickle down. It needs to be embraced, not just tolerated &ndash;&nbsp; it can&rsquo;t be just &ldquo;Innovation Day&rdquo; for one day a year.</p> <p>Also, they need to set aside dedicated, respected time for innovation. Companies should not cancel out innovation time; that innovation time needs to be ring-fenced, irrespective of other events, like end-of-quarter. The clear sense must be: innovation is how we stay alive and relevant 100 years from now.</p> <p>When I had a chocolate company a few years ago, and we had our first commercial run at a new location in Ohio, I was on the production line on the first day. And I ended up involved with making a part for the chocolate machine, because they weren&rsquo;t coming out right. I absolutely recommend that C-suite executives spend time on the production floor. If I was the CEO of FedEx, I&rsquo;d go undercover as a FedEx driver for a day each month, and experience what it&rsquo;s like, and learn from customers. You will discover so much as a lower-end employee, or if you drop into different departments, especially if something is not working in that department.</p>  <p>The clear answer there is Blockchain &ndash; primarily because it benefits the consumer massively. Soon, consumers are going to see that certain services are much cheaper and faster. For example, when you want to buy an apartment, the commission will be cheaper because there are fewer middlemen, and it will be a much faster experience. Your references will be up in the Blockchain, instead of having humans reverify what was verified ten times before. It brings a lot of efficiency that trickles down directly to the consumer. Yes, Blockchain is in its early days, and I have yet to speak to someone who says they&rsquo;re making money directly from the technology. But they are starting to use it. You&rsquo;ll first see the benefits in financial services, like when you buy stocks or mutual funds &ndash; it will settle in minutes; you&rsquo;ll see funds and checks clearing immediately into your account; you&rsquo;ll be able to wire funds without a bank in the middle.</p> <p>You&rsquo;ll also see Blockchain efficiencies in supply chains, with shipping and tracking.</p>  <p>What I love is fractional real estate ownership, where you can buy a fraction of someone&rsquo;s house in another city; you can buy $1000 of someone&rsquo;s mortgage. You become a mini bank because you want the upside of the market exploding. You can resell that portion to someone else.&nbsp; Its already started in Australia with a company called Brickx.com. I love that it gets rid of the banks.&nbsp;</p> <p>And I&rsquo;ll tell you something that someone should be doing, but that doesn&rsquo;t exist yet to my knowledge. I think people&rsquo;s identity and records that prove what they&rsquo;ve done can be put on the Blockchain. So, for instance, if you become a refugee &ndash; something people don&rsquo;t plan for &ndash; you&rsquo;ll be able to get out of that refugee camp faster by proving that, yes you do have a PhD or engineering degree; yes you do have funds sitting in Vanguard to pay for a flight out. A lot of experienced teachers from Puerto Rico are now having to work as teaching assistants in Florida because the records showing their teaching certificates have been destroyed in the hurricane.</p>  Michael McCarthy View Edit Delete
27  <p>As COO and Chief Information Officer at NutriSavings, Niraj Jetly and his team have pioneered a way to make healthy food both affordable and understandable, and are building a new ecosystem which is changing the game for corporate health costs and employee productivity in the process. A spin-off from corporate services giant Edenred, Nutrisavings has harnessed data technologies, nationwide grocery partnerships, research, and innovative thinking around food choices to save costs for large employers and health plans, while boosting productivity and even life longevity for tens of thousands of users.</p>  <p>When we launched, there were several research sources which showed that the health of employees depends far more on what you eat than on how often you work out - yet there were very few solutions, if any, based on nutrition. You could attend seminars on how to cook healthier; you could get recipe books; you could be coached by dieticians. But you&rsquo;d generally need to leave your workspace to attend those sessions, they weren&rsquo;t scalable; and they asked people to do something they were not doing already. They also did not address the fundamental problems of affordability and confusion for the consumer.<br /><br />Several research papers showed that the average American finds it much easier to file their own taxes than comprehend the nutritional fact panel of a food item in a grocery store. Go and pick up any food item; I bet you will not have heard half of those words in your life.&nbsp; We know that sugar is generally bad for us &ndash; but it turns out that there are about 200 different words for sugar. Meanwhile, we found that there was a perception that certain brands were healthy, and certain brands were unhealthy &ndash; but that just isn&rsquo;t true. There is in fact a wide range of nutritional value across the products offered by the same brand.</p> <p><br />To decipher this confusion, we recruited a panel of dietitians, and we created an algorithm based on prior research which takes into account all food items and all nutritional information on the packaging. We were able to generate a nutritional score between zero and hundred; the higher number, the healthier the item.So for instance, our participants in the NutriSavings program can download our mobile app, scan the bar code of any food items in grocery store with their smart phone, and get the nutritional score right then and there.Using input from our panel of dietitians, users can also immediately learn what it is about that item that is good for you, and what you should watch out for.</p> <p>But we do not tell someone not to buy this or that. Instead, the app will also show you healthier alternatives; foods with a similar taste, but with higher nutritional scores, as a gentle nudge in the right direction. But we also recognized that the absolute nutrition score of any food item was not as important as the change in score over time for participants, so incremental behavior change, and the ability to track that change, is the exciting game changer for large employers.</p> <p>Many people do want to diet, but to do it they need to log their food intake &ndash; and who has the time to log 1000 meals per year? We can actually manage an individual&rsquo;s pantry, and provide the log and the trends for them. We had to figure out a way that is scalable- so we built a network grocery stores &ndash; 10,000 nationwide - which we actually built connectivity with. Once we have permission from participants to reach out to grocery stores, we can use their rewards cards as unique identifiers and track the items they&rsquo;ve actually bought. In addition to the primary benefits of health, we are passing along discounts from those stores to the members for items which show good nutritional scores &ndash; so healthy food has become more affordable.</p>  <p>Food is very diverse; very fragmented; and hard to comprehend for many people &ndash; it&rsquo;s also very politically driven. So fear of taking risks is one of the biggest challenges to innovating in this industry. Fear of failure in general is the broader challenge &ndash; its human nature; you don&rsquo;t want to be on wrong end of decision making process.<br /><br />The scale of the problem of unhealthy eating, and the confusion and lack of education surrounding it, is intimidating for companies. So we took the challenge and broke it down into small boxes.&nbsp; People are surprised to hear that I did not use new data technologies when we started NutriSavings; but what we did was use them in different ways. It was the business model we needed to primarily solve, so we used technologies my team was familiar with.</p>  <p>Nutrisavings is a spinoff from a large parent company, Edenred, and the innovation culture is very different. When you&rsquo;re a publically held company you tend to be more conservative. For me, there are two kinds of innovation &ndash; technology-driven, and customer-focused. Edenred has a strong innovation philosophy called &ldquo;Customer Inside,&rdquo; and we have built on the idea of focusing on a customer&rsquo;s journey, and focusing on it step by step to figure out how to improve it.<br /><br />I believe innovation requires one more attribute in your teams &ndash; not taking &lsquo;no&rsquo; for an answer. &lsquo;No&rsquo; is just the beginning of a discussion at Nutrisavings. But a key to being disruptive for us is going with your gut. I like that famous story about Henry Ford, where he was asked: &ldquo;Before you built you automobile, did you go and ask what people wanted?&rdquo;, and Ford responded to the effect of, &ldquo;No, because people would have said they wanted faster horses." At some point you need to stop asking and use your gut feeling. If you, as my business partner or client come with a question, I will not say I have all the answers&ndash; but we will tell you we will figure out answers together. The mindset is more important than the tools.</p>  <p>Big data and personalization. Eventually, our nutritional scores for the same food item will be different for different individuals, depending on their unique needs. If any of us has prior conditions or allergies, the recommendations change. The cloud is helpful because it gives you scale, but I&rsquo;m not looking for analytical technologies which can process large amounts of data which can create actionable personalized content for my audience. Keep in mind we are trying to create a scalable model scaled throughout the country &ndash; so if you are buying spinach or eggs or chicken, I need to give you relevant and easy to understand content.</p>  <p>The pace of technology innovation is breathtaking. I&rsquo;m scared to go to bed because, I know when I am sleeping, the world around me is constantly changing. And I don&rsquo;t want to miss it! This is best time to be in technology. And there are so many exciting new business models; such wonderful applications for things like crowdsourcing.<br /><br />What Tesla has done with its battery technology and its open innovation approach is very interesting. Patents create turf wars, which can put constraints on innovation, but we&rsquo;re seeing the end of turf control in some industries. With the approach Tesla is taking with open innovation, imagine the multiplier factor we&rsquo;re going to see; it&rsquo;s mind-boggling.</p>  Niraj Jetly View Edit Delete
24  <p>Mark is the Head of Innovation at News Corp Australia&nbsp;and a former executive at AOL and Yahoo. Drasutis is&nbsp;an established business leader and digital expert with 20 years of media and digital product experience. He is focused on defining and delivering digital leadership and innovative and creative user-centric solutions within market leading, global digital businesses.&nbsp;Delighting all customers of digital products is a passion Drasutis brings to his teams and organizations. He has continually driven the creative vision and customer focus of his teams. He has implemented innovative and strategic thinking, as well as thought leadership, internally and externally, within all his roles and evolved customer perceptions of the businesses.&nbsp;<br /><br /><br /></p>  <p>News Corp is actually where the customers are, and that&rsquo;s the change. Its about innovating around the proposition that content is about &ldquo;and,&rdquo; not &ldquo;or.&rdquo; In the past, customers either bought a newspaper or consumed content on mobile, or on PC, or Tele, or listened to it on the radio. Now, they are consuming content in newspapers and on Twitter, YouTube, in their cars, and on Spotify, so if you take the &ldquo;and&rdquo; model, it becomes about curating great, relevant content and delivering it where and how the customer needs it.</p> <p>With declines of 15% circulation in Australia and 20% revenues on the newspaper side &ndash; you need to innovate yourself out of that bottle, but you need to innovate in the right way. We&rsquo;ve embraced the reality that newspaper companies are never again going to own content and distribution and packaging. In fact, we don't see ourselves as a newspaper company; we are a content company.</p> <p>Habits for consuming content have changed, and we can shape those habits. Do people buy newspapers for breaking news? No they don&rsquo;t: because news is broken on Twitter and Facebook and then on other platforms. Content habits have changed. But job of producing great content hasn&rsquo;t changed. We are recombining content in new ways for customers. We are now producing multi-dimensional long-form story telling in digital; creating a rich immersive experience in video, audio, graphics, everything. The Captivate platform in Australia allows us to build those.</p> <p>For example, we produced a story around Cinderella Man: the amazing journey of an Australian man to becoming the country&rsquo;s first heavyweight boxing champion. We&rsquo;ve just done a great piece of footage for surfers for an angle of a surf break which you would never have seen before, using drone footage, and two surfers: one a leftie, one a rightie. So how do we get to surfers? We promote it on Facebook, we promote it on Twitter, we made a 15 second video for Instagram, and then we moved it to content for tablet.</p> <p>The Wall Street Journal is doing the same thing, with amazing footage from the Oracle boat for the America&rsquo;s Cup. When we have these great stories involving multiple assets, we &lsquo;re able to quickly build rich story telling elements now that we didn&rsquo;t think we could do three years ago. So it&rsquo;s a case of: We&rsquo;re capable - lets do more of that.</p> <p>The reporters who do these pieces, like Trent Dalton, now know when they start looking at the yarn, they need a videographer, a photographer; he needs to understand how to work with a developer and designer to tell the story best via the digital channel. And that&rsquo;s just one space.</p> <p>On the other extreme, we just launched in Australia &ndash; news.com.au and Foxsports - on Snapchat&rsquo;s new Discover platform. Once again, here&rsquo;s another area where we&rsquo;re atomizing our content and saying we&rsquo;re going to create an edition every day which is relevant to a Snapchat customer, which is more a teen, kind of funny, laugh-out-loud type of experience.</p>  <p>FEAR of not knowing. If I don&rsquo;t know about it as a senior executive, I&rsquo;m not sure I want to unleash my team on something I don&rsquo;t understand. So, for instance, we built a digest App for <em>The Australian</em> and gave it to one of the lead editors to play with over Christmas. All it involved was his content recombined into an App, but now he understands what the power of that can be.</p> <p>Another challenge for innovation is fear of quarterly targets. The trick is to make innovation real in people&rsquo;s minds. Without that, people think that they wouldn&rsquo;t know how to execute the ideas they had; they don't have the confidence to ask for forgiveness, rather than permission. The key is to allow people to fail safe, and to lead with an approach where you show, not tell. Stop having meetings about meetings and show it to someone. They rightly say that a picture is worth a thousand words, and that a prototype is worth a hundred meetings.</p> <p>Its not technology that&rsquo;s the disruptor, it&rsquo;s talented employees thinking like entrepreneurs that is. This business had forgotten a little bit that it had an entrepreneurial spirit at his heart. Rupert Murdoch is one of the best entrepreneurs in the world: his three drivers are opportunism, innovation and intuition. As a staff member, you should be working on those three things. Go and do it. You still have to do the business casing &ndash; you can&rsquo;t work outside those processes. You still have to get new projects singed off by the finance departments and agreed by the board. So in essence, ideas are not a problem; timing and execution is the problem.</p>  <p>News Corp has had a couple of innovation efforts previously, but they were largely external, and my title didn&rsquo;t exist two years ago, which says something in itself. Certainly, there was recognition that the most expensive seven words in our business were &ldquo;But that&rsquo;s how we&rsquo;ve always done it.&rdquo; Though I wasn&rsquo;t here at the time, I&rsquo;d guess I might rate our innovation culture in 2005 at about 3 out of 10; now its perhaps around 6 out of 10, with our digital offerings, and now that people know they can do these things, and are less afraid of things not looking the same.</p> <p>When I joined, I remember someone commenting: &ldquo;Great &ndash; someone with all the answers.&rdquo; I countered with: &ldquo;You&rsquo;re already got the answers, and you&rsquo;ve got the employees &ndash; we just need to create innovation as part of their job and something they&rsquo;re not scared of.&rdquo; The words disruption and innovation kind of counter each other. I realized that news didn&rsquo;t have a clear definition of what innovation meant, and that&rsquo;s really key. For us, that definition is: &lsquo;Recombining content, people and processes in new ways for growth.&rsquo;</p> <p>That idea then resonated across the business &ndash; that it&rsquo;s not about drones or virtual reality or futuristic hardware. And changing the perception of News Corp in Australia was one of the key pieces &ndash; as a content company, not a newspaper company. We&rsquo;ve got an ideation platform we put in, which allows you to pop in and say &ldquo;that&rsquo;s a good idea&rdquo; or &ldquo;that&rsquo;s been done&rsquo;&rsquo; or &ldquo;actually that&rsquo;s something I&rsquo;m working on; lets work together.&rdquo; I&rsquo;m all for open innovation, most of our ideas we&rsquo;ve gotten are from outside the office. We sponsor a co-creation space for startups, called Fishburners &ndash; that&rsquo;s important; it opens peoples&rsquo; eyes to what entrepreneurs are doing.</p> <p>We are not afraid to experiment with different models &ndash; and we have a system where you can fail safe with experiments. We have an internal system called News Foundry &ndash; an internal fail-safe environment that allows people to come up with new ways of doing things. They come out with loads of ideas; one of them drives the kind of content on our Snapchat channel, for example. I&rsquo;m a big advocate for quiet change, which is that you show, don't tell; you take people on a journey; you plant seeds within the business.</p>  <p>Anticipation of content is something I think will become important&nbsp; &ndash; data signals will be there to anticipate a certain time of day you want a certain type of content &ndash; based on your location; based on your behavior; everything. Content about things you care about should come to you like a tap on the shoulder.</p> <p>I think there is an interesting move back to truth in the content space&nbsp; - where many customers don&rsquo;t want an oversimplification of news. People have a thirst for more knowledge than the snack they can see. Snacking news is relevant; as Twitter&rsquo;s 140 characters show, but consumers are already responding to the in depth background content we are providing, with lots of links.</p> <p>The disruption will be that people will be able to access as much content as they want quickly, but that they probably want a little more detail around the five areas they care about the most, and that&rsquo;s where media companies come into play. I never try to predict technology trends, but I look at connected cars, and I think there is something there for media; a space where we can play.&nbsp;</p>  <p>Paul Whittaker, editor of the Daily Telegraph in Australia, and his team are supportive of an app that gameifies news for commuters on buses here in Sydney. It allows you to play a game against others around beacon technology: it matches headlines to the pictures, which means you have to read the headlines &ndash; so you consume the news via a game. That&rsquo;s quite interesting as a model. I&rsquo;m not saying that&rsquo;s the future of news, but its interesting. I feel the same with Snapchat. They are both great ways of providing content to the consumer.</p>  Mark Drasutis View Edit Delete
36  <p>Tim Gilchrist is a Fellow at The Health Innovation Technology LAB (HITLAB.org), which is part of Columbia University and conducts grant work in healthcare research and technology, consults to organizations, governments, startups, and hosts the Health Innovators summit (<a href="http://www.hitlabsummit.com/">hitlabsummit.com</a>). HITLAB helps organizations ideate, create, and evaluate innovative technologies to improve healthcare around the world. Tim's involvement with the Lab and Columbia stretches back to 1999 when he first started guest lecturing on health informatics.&nbsp; &nbsp;&nbsp;</p>  <p>One of the areas I am most active in is the application of machine learning to health care, specifically interpreting individual&rsquo;s social media feeds and determining their health status. This sounds odd but social media provides a unique environment where people openly discuss their personal lives: how they feel, what they eat, their activities, etc. Social solves a big problem in health data in that it is immediate where most health data are not immediate and often take months to gather and process. At the same time hospitals and individual physicians are moving from fee for service to quality based programs that place emphasis on health outcomes, not how many procedures were performed. This tectonic shift in health care creates a need for information regarding the health of people around; let&rsquo;s say a hospital, not just the people who come in the front door, but the ones living miles away.</p> <p>To meet this challenge I developed a system that listens to social media posts within a certain geographically defined area and deconstructs the stream of posts to predict who displays signs of having diabetes. It works by looking for word patterns in the text of the post and then matching that information to the person&rsquo;s profile information. In tests involving thousands of posts, it is 74% accurate. Some of the interesting patterns that emerge is that diabetics tend to have many friends on social media &ndash; over 1,900, but they don&rsquo;t tend to status very often &ndash; less than 65 times in a year. They also tend to say really funny things regarding their disease. Actual tweet:</p> <p><strong>&ldquo;Lets play a game called how many times will my relatives ask about my diabetes. #byyyyeeee&rdquo;</strong></p> <p>This system could be helpful to health providers who are looking to engage with at risk populations as problems emerge, not just when patients end up in the ER.</p> <p>The HITLAB is also active internationally and is part of (<a href="http://www.grameenfoundation.org/what-we-do/technology/mobile-health">MOTECH</a>), the groundbreaking mHealth initiative designed to increase the quantity and quality of pre- and post-natal care in Ghana.</p> <p>MOTECH uses mobile phone technology to improve maternal and child health knowledge and health-seeking behavior in rural Ghana. The program&rsquo;s Mobile Midwife Initiative provides pregnant women and new mothers with information on pregnancy and infant care, nutrition, malaria, maternal and childhood immunizations, and family planning, as well as reminders to seek timely health care. The initiative offers these services in either SMS or voice option, in multiple regional languages. MOTECH also helps community health workers identify women and newborns in their area who need healthcare services, while enabling these health workers to cut down on paperwork and increase accuracy by giving them the ability to enter patient data via their mobile phone.</p>  <p>Given the passage of the ACA and the increasing cultural focus on wellness, we are in a very supportive environment for our services. The major hurdle that remains is data. In the United States we just don&rsquo;t have a standard format for health data or a central repository to keep it in. This is unlikely to change anytime soon so we use the data we have to fill in the gaps and create as accurate a picture of someone&rsquo;s health as we can. Again, machine learning plays a big role here.&nbsp;</p>  <p>Many of us at HITLAB have classical training in the sciences (MDs, nurses, psychologists, statisticians) so we tend to approach challenges from the scientific point of view. You won&rsquo;t find anyone at the HITLAB who believes there is an unsolvable problem in health.</p>  <p>As I mentioned earlier, access to a standard set of data is one of our limitations. The market is rushing in to fill this gap as more people create and share health data through cell phones, wearables and medical devices. Not only are these data real-time, they capture aspects of health that no one has ever seen before in such quality and quantity. For example, a detailed record of an individual&rsquo;s movements and physical activity, the actual locations of where that activity took place.&nbsp;</p>  <p>When the HITLAB takes on a grant project or health study, the team always includes people from &lsquo;outside&rsquo; healthcare. We include musicians, artists, HR people in solving some very deep technical health issues and it never ceases to amaze me how these people from varying backgrounds contribute so effectively to our work. This practice is actually codified in HITLAB procedures.</p> <p>I&rsquo;ve also seen research on what motivates people to change and develop healthy habits. Traditionally, healthcare looked at people with a disease such as type II diabetes and immediately focused on their need to lose weight, which seems logical but ignores the root cause of the disease. The root cause may be something very different, the person may be lonely or depressed. To directly attack the root cause researchers offered pet adoption to type II diabetics. This may seem unorthodox but what&rsquo;s the first thing you need to do with a puppy? Chase it around and walk it. Perfect! I would expect to see great progress in the field of behavior change through similar methods as the one above.&nbsp;</p>  Tim Gilchrist View Edit Delete
65  A distinguished engineer and technology leader, Paul McEnroe has played a central role in the development of a variety of industry-changing technologies. Most notably, he and a team he formed in 1969 while at IBM created the Universal Product Code (UPC), also known as the barcode, along with related products, that transformed the retail and grocery industry. McEnroe recently published his book, &ldquo;<a href="https://www.amazon.com/Barcode-Created-Worlds-Ubiquitous-Technologies/dp/B0CBTW2WM5">The Barcode: How a Team Created One of the World's Most Ubiquitous Technologies</a>.&rdquo;  <p>We started the bar code initiative because the CEO of IBM at the time, Frank Cary, wanted to expand the company beyond mainframe computers. At first, Frank wanted to find the best companies in Silicon Valley and buy them. But it was decided that no, if you buy small startup companies, the most important people would quit because they don&rsquo;t want IBM culture. They don't want blue suits and white shirts and red ties and black wing tips, and all that garbage. Frank&rsquo;s response was to try to find somebody within IBM and to get them to act like and treat them like they&rsquo;re a startup. Luckily, they knocked on my door. We were able to decide what business we would go after. We wanted something that was going to generate data and decided to go after point of sale. We saw that at the point of sale, particularly for supermarkets but also major retailers, there was a big need for item identification, automatic inventory control and automatic checkout.</p> <p>The barcode had a tremendous impact on operational efficiency and business intelligence. For big retailers like Macy&rsquo;s, it had a major influence on their purchase orders and their ability to see what sold quickly and what was effective. It really helped them with reordering and stocking their stores much more effectively and efficiently. For supermarkets it was a little different. Item prices were constantly changing, and there was a tremendous expense at price marking and remarking. But with the bar code, it could go back into the controller in the back room and look up the price. In addition, the scanner could read omnidirectionally so it wasn&rsquo;t necessary to orient the item to read it. Clerks could pull items across the scanner very quickly, which sped up checkout dramatically. You could also run tests on where to position products to improve sales.</p>  <p>I would say the impediments we faced were in two major categories: technical and sociopolitical. The success of the barcode was not entirely due to the quality of the code, but its incorporation into an entire system. To build the scanner we had to use a new, bright light source, and that was the laser which had just been made available. Then there was a communication system. We had to send a lot of data from the check stand to the back room. Some stores in Europe had as many as 40 scanners at the front of the store. Each one was sending a signal back. They had to be high speed signals all going into a box at the back of the store, which had a disc file that recorded everything. We had to change not only the communication technology into what later became a local area network, but we had to change the magnetic recording. We were the first ones to use the Winchester file technology that IBM had perfected. We had to make this system fail proof because if it failed, a store would have to shut down. Because of this, we had to duplex the controller, adding another layer of technology. So we had leverage duplex controllers, new magnetics, new communications, new scanners, in addition to the code, in order to build the system.</p> <p>The second impediment was the sociopolitical part. We were set to open one of the first stores in Tyson's Corner, Virginia. The engineer I sent to supervise called to tell me the store couldn&rsquo;t open. It wasn&rsquo;t because of a system failure. There were union picket lines blocking the entry to the store. They were afraid they were going to lose checkout clerk positions. But what turned out to be a more serious problem was the concern of legislators and government administrators who were concerned that the price coming off the item would be bad for the consumer. Eighteen states passed laws against the scanner or passed laws that made it more difficult. I traveled around the country to meet with state legislators and explained the advantages of scanning and the fact that the price would be marked on the shelf. Supermarkets were usually paying about $10 to anybody who got a mis-scan. But our code was very effective and had very few errors.</p>  <p>It was quite different than it is today. Today, pick up a newspaper or go on the Internet, and innovation and entrepreneurship is discussed widely. That wasn't so much the case in the late fifties and early sixties, and even the seventies. Innovation came primarily from the engineering organizations. IBM was divided up between sales, marketing, services, and so on. Development was managed by engineers. In the early part of that period we had something like 15 laboratories increasing to 20 or so worldwide later down the road. The laboratory average size may have been a thousand engineers and other support people. The bigger laboratories were many times larger than that and they were managed by engineers, and engineers were thinking about new products. We hired the best people we could. So they were pretty forward thinking people, and they were very innovative.</p> <p>Frank Kerry, the CEO, decided we needed to get into some new business. And after he decided to build from within, he realized you couldn't be innovative and have a whole bunch of rules. Some of those rules said things like you have build everything within IBM. But we realized that wasn&rsquo;t possible. A decade later, when IBM did the PC, the only PC part that was made in IBM was the keyboard. I wouldn&rsquo;t say there was a top-down commitment to innovation so much a commitment to excellence. IBM wanted to do the right thing. The right thing for society. The right thing for shareholders. The right thing for employees. Leadership hired top quality people, and those people did the innovation. Of course, it's a little different today.</p>  <p>I think that the most interesting technology right now is AI. I was involved with it a little bit back at IBM. We built some machines that kind of used that technique. I think of it in a simplistic fashion as guessing. With a computer nowadays, you can guess a million answers possible to something, and then test them in a fraction of a second. Then you put that together in a more complex way, and you're writing essays, and it looks like you're John Steinbeck.</p> <p>There are things in the bar code that are going forward that I think are going to change even more. We have QR code, which is a 2 dimensional code, whereas our barcode is one dimensional. And that's an opportunity for more complex applications. I think it's growth will be bigger than the barcodes. But I don't think the barcode will go away. The companies that use it, make themselves more efficient. I think the bar code is going be around for decades. But things like the QR code, RFID and other applications are going to develop markets that require larger data in each transaction or each item.</p> <p>It's always hard to predict what's going to happen. But certainly the Internet has given us a new way of learning, and you can get answers to lots of questions that were hard to find 50 years ago. We just need to develop our minds in such a way that we can stay open and keep looking to the future.</p>  <p>There are a lot of high level people thinking about that question today. And they're coming up with better answers, and schools and universities are working on that, too.&nbsp; And then we have the Internet to support these efforts. You can go on the Internet and get answers so fast, whereas before, the answer was stuck deep in a library. I think that all of the conversations taking place about how to go about this are very good. They help lead people in the right direction. I don't know which of those directions is exactly right, but I think it&rsquo;s very encouraging that we have so many successful people thinking about it and young people just coming along who are using their minds in open ways.</p> <p>If you want to get into innovation and be successful, look at the world from the point of view of what people need. Then have a level of expertise in a certain set of fields. I&rsquo;m looking at a flashlight on my desk. If you're in a company that's building lights, you need to think about everything from what are the materials that go into the product that you need to make? What do people need? How do they use lights? And then start thinking about different things and make proposals.</p> <p>Be sure that as you develop your capability to sell your ideas and to go meet with people and discuss these things and get them out into the open. I went to engineering school, but one of the things I did that was very important was being on the debate team at my university. Later, when I had to go to IBM managers to get money for my ideas, not unlike going to venture capitalists today, the skill to sell my ideas was really important.</p>  Paul McEnroe View Edit Delete
60  <p>Mehdi Tabrizi is the CMO and General Manager of Innovation and Customer Experience for Moda Health. He says his role is about creating authentic connections,&nbsp; the best possible customer experience, and meaningful innovation. Above all, it is about making a positive impact in people&rsquo;s lives and the communities Moda serves.</p>  <p>Prior to coming to Moda Health, I worked for one of the world&rsquo;s most renowned customer experience, innovation and brand consulting agencies for over a decade. I was fortunate to partner with a lot of different companies around the world, from global Fortune 500 businesses to startups and across a very broad range of industries. My observation in working with those companies is that a culture of innovation requires a commitment at the highest level. That commitment has to include the right structure, resources and investments. Without that you&rsquo;re not going to succeed in creating a culture of innovation. You might have an innovation project, but then it goes away. Once you have a strong commitment, you must have a strategy that is closely aligned with the company&rsquo;s DNA and vision. If you&rsquo;re a technology laggard, you cannot suddenly become a technology disruptor. However, you might decide to become a fast follower. You really need to have a strategy that fits within the context of your business. You also need to understand where your innovation focus should be, which domain you&rsquo;ll concentrate on. Is it on the operations side, the product side, or the customer experience side?&nbsp; You also need to have the right structure and leadership that can build the necessary competencies in the organization and bring in the right staff and skill sets. &nbsp;Creativity is key to innovation, and therefore you need to have people with a creative background. Your innovation leaders need to have a rich understanding of what innovation is, how you build a strategy and how you put in place the processes to get there. It&rsquo;s important to find people who are both passionate and can drive the innovation process. Finally, you must have the appropriate systems in place to support them.</p>  <p>In the health care industry, governmental policies and regulations can be a real impediment. Innovation often requires a long-term view of the market. But if every four years or so there&rsquo;s a change in regulatory policy, it makes it very difficult to think long term. Also, I think there is often a lack of true innovation culture in health care organizations. Many of the people in health care have only worked in the healthcare industry and therefore they don&rsquo;t have experience in other industries where innovation is better practiced. So, in health care, some of the impediments have to do skills, culture, policy and, in some cases, a lack of true competition, which can spur innovation. The industry is also very fragmented. We have a lot of small operators who don&rsquo;t have the resources to both drive and scale innovation. However, I do think things are going to change. We&rsquo;ll see the larger players push significant innovations, and the smaller players will either have to innovate or partner with organizations that have developed new technologies and platforms. More generally, I believe there is also a lack of expertise about the practice of innovation. For example, organizations need to understand and appreciate that not every innovation is going to succeed. Failure is an important part of the innovation process. To be successful, companies need to have the right mindset.</p>  <p>Innovation needs to be inclusive. You have to empower people if you want to make innovation part of your culture. If companies want to make it part of their DNA, then everyone should take part. You need to celebrate your wins and understand that your failures are learning experiences that can also drive innovation forward. Another key factor is cognitive diversity. You need to celebrate diversity of people, backgrounds, thoughts and ideas. In organizations that are very hierarchical and top down, you often don&rsquo;t have the flow of information and ideas. Innovation happens top to bottom, bottom to top and sideways.</p>  <p>Two of the big factors that are driving change in the health care industry are affordability and the consumer. The impact of Covid-19 has only increased the consumer dynamic. The virus has shown that it can affect any of us, no matter what our income, ethnicity or geographic location might be. And when it comes to safety and security, people want to be in control. To meet the needs of the consumer, health care needs digital transformation. Right now, it is behind most other industries. However, digital transformation is coming to health care and it will drive major changes at every level, whether its operations, experience, treatment, such as virtual care or remote care, or wellness, with things like wearables and remote devices. Another big trend is the shift to home care. Home and local care is going to become more prominent. The idea that every time you&rsquo;re sick you go to a major hospital is changing. Something else we&rsquo;ve seen coming for some time is the shift from fee-based to value-based reimbursement. That is an important trend that is changing our industry. Ultimately, in terms of technology, I think the confluence of data and digital will be a huge driver of change.</p>  There is a lot of innovation going on in health care. Innovation can be compelling at a lot of different levels. There&rsquo;s the offering&mdash;the product and service side. There&rsquo;s operational innovation in terms of the business model, the network, and the infrastructure. One area that a lot of companies are focused on is engagement, which is the service side, the channel and the overall experience.&nbsp; On the product offering and experience side, an example of an exciting innovation is ultrasound-to-go, in which a pregnant woman is given an ultrasound she can take home and hook it up to her phone, so the doctor can do an ultrasound without the woman having to leave her home. From an operations perspective we&rsquo;re seeing diligent robotics that can take over many of the tasks now performed by nurses. There are new patient monitoring systems that take advantage of artificial intelligence and vision technology, so that patients can be effectively monitored without nurses having to enter the room. In terms of wellness, you&rsquo;re seeing new solutions that help people with aerobic fitness and conditioning. There is increasing amount of innovation starting to take place in health care across the spectrum. It is a great time to be in healthcare. And the most rewarding part is that you have an opportunity to make a real difference.  Mehdi Tabrizi View Edit Delete
68  <p>Tanya&nbsp;Accone&rsquo;s&nbsp;career has focused on helping international public and private sector organizations understand how to amplify their impact through the convergence of&nbsp;people, technology and&nbsp;innovation.&nbsp;She is committed to applying innovation for social impact and as a public good, especially with and for young people.</p> <p>&nbsp;</p>  <p>Life-saving innovation for children has always been part of UNICEF&rsquo;s DNA. We&rsquo;ve been changing the game in the international development and humanitarian sectors by innovating at scale for decades, introducing solutions like oral rehydration salts in 1975, considered one of the most significant lifesaving innovations of the 20th century, saving hundreds of millions of children's lives.</p> <p>Since 2015, UNICEF explicitly pursued innovation within a corporate strategy. We established the sector&rsquo;s first Global Innovation Centre, launched the first Venture Fund, and introduced the first Crypto Fund. This has enabled us to push boundaries with frontier technologies such as AI, blockchain, drones, and machine learning, and develop a track record of effectively applying innovation for problem solving at scale.</p> <p>Building beyond this foundation, the Innovation Nodes work I lead focuses on possibility-led innovation to unlock the potential of previously unknown areas of innovation for children in underserved communities. Through a process of systematic discovery and initial knowledge-based derisking, Nodes allow us to investigate "known unknowns" and "unknown unknowns" in fields like precision health, next generation renewable energy, and biotechnology, as well as practices like emerging business models in social innovation. This transdisciplinary approach allows us to engage and equally inspire others to act along the new frontiers that can contribute to transformative change for children worldwide.</p>  <p>Every resource is precious in the development and humanitarian sectors, so it is more important than ever that innovation demonstrably delivers value to our core business. Measuring what truly matters and communicating impact effectively are therefore also more vital than ever.</p> <p>Urgent and immediate needs take priority and the challenges facing children tend to overwhelm the available resources. It&rsquo;s not surprising that time poverty Is another challenge, and its implications on an operating environment that can nurture testing, learning and iteration. Innovation and the time to engage in are fundamental parts of core work where the concrete results are evident.</p> These factors place pressure on time horizons for innovation to evolve and mature, and especially to deliver at scale. &ldquo;At scale&rdquo; has truly global meaning for an organization like UNICEF, which works in more than 160 countries and territories. Ground-breaking innovations will struggle to emerge or deliver profound social impact for children if we&rsquo;re unsuccessful in addressing these impediments  <p>Innovation is an explicit part of UNICEF's organizational strategy, competency framework and accountability and governance structures. It is also an implicit part of organizational culture -- not being the preserve of the few, but the business of all, with relevance and value across every function and level of the organisation.</p> <p>Opportunities to innovate to deliver results are integrated in so many aspects -- from orientation and professional development opportunities, to incentivized innovation challenges for intrapreneurs, and structured programmes to support business units in integrating innovation into their strategies and plans</p> <p>We also recognize that our innovation culture drives not only our organisational success but also influences broader global ecosystems of which we are a part.</p>  <p>Our Innovation Nodes work is entirely future-focused, looking at a 3-10 year time horizon. There are a number of possibility spaces that we are excited about, but the two I&rsquo;m might be surprising if you were expecting me be typical and choose among emerging technologies.</p> <p>One is unlocking greater value from existing innovation investments than is currently being realized by reducing the gap in science-policy-society interfaces. This is about unlocking new markets, novel applications and use cases. Currently, researchers may not fully grasp the potential applications of their technologies in unfamiliar contexts. Policymakers may lack access to expertise on emerging technologies and be less effective in their policies, incentives and regulation. Development practitioners may struggle to explore unknown domains of emerging science and connect these to the challenges and contexts they know well. Young people may not be meaningfully engaged in exploring the implications of science, technology and innovation on their lives. We&rsquo;re working on closing these gaps.</p> <p>The other aspect is new and emerging business models for innovation for sustainable development. We are particularly interested in financially sustainable models that can continuously deliver social impact without depending on extended charitable funding. Understanding and applying these models to create and capture value so that that transformative impact for children can be sustained would be significant in our industry.</p>  <p>The terms interdisciplinary and multidisciplinary are frequently used, but it is transdisciplinary approaches that evidence shows are particularly well-suited to addressing complexity and complex sustainability challenges. No matter what industry you&rsquo;re in, the world is increasingly complex and so this is a particularly useful strategic approach.</p> <p>By &ldquo;transdisciplinary,&rdquo; we mean taking a purposeful approach to drive sustainability by working across different fields, collaborating, integrating, and jointly creating knowledge in a diverse and multi-directional way. Not without its challenges, a transdisciplinary approach helps with the sweet spot of investigating how emerging technologies can meet future challenges effectively while considering the unique and changing variables of different communities, markets and contexts.</p>  Tanya Accone View Edit Delete
32  <p>Described as &ldquo;a Renaissance man of the digital age,&rdquo; Pieter Nel &ndash; Senior Vice President of Operations at YouNow &ndash; is also a pilot, a yacht skipper, a mountain rescue volunteer, and a MIT-award-winning entrepreneur. Previously, the South African-born executive and engineer was the CTO who helped propel the massive early growth of Africa&rsquo;s largest social network, Mxit &ndash; which, at one point, was larger than Twitter.</p> <p>A <a href="http://www.sablenetwork.com/inspirations/advancements-achievements/why-mxit-should-be-a-source-of-both-lessons-and-pride-for-south-africans">new profile</a> on Nel on BPI&rsquo;s sister platform, the SABLE Accelerator, adds: &ldquo;The 40-year-old is a key innovator in three of the most coveted fields of the new economy &ndash; virtual currencies, machine learning and monetization strategy &ndash; and he&rsquo;s doing it all for YouNow: a platform which defines the social connectivity revolution.&rdquo; This live video social network is even disrupting the cable TV space, having recorded average active user times for its millions of subscribers at almost 50 minutes every day.</p> <p>Nel positively boils with ideas for disruptive technologies &ndash; and told BPI that he has retained his passion to innovate on mobile platforms to empower African entrepreneurs. Is this Q&amp;A, Nel also speaks about the potential for &ldquo;smart farming&rdquo; in Africa, enabled by drones and smart data. He has also harnessed his experiences of leading dozens of mountain rescues for a Thought Leadership project that principle tech founders and CEOs should use in navigating the fast-changing market landscape.</p>  <p>Open communication and easy interaction between people of different backgrounds always have a net positive impact on society. We saw this at Mxit where we allowed millions of users to interact and communicate at a mere fraction of the cost of an SMS. Once again at YouNow, we are using the video medium to allow users from all over the world to socialize, meet friends and exchange ideas. &nbsp;It&rsquo;s an extremely interactive platform &ndash; you are chatting directly with the broadcaster and fellow viewers, live. There is this powerful need for social interaction, to share ideas and opinions, and this is a fantastic channel for that impulse.</p>  <p>I believe very few American startups have an understanding of global markets and user bases and how to serve them well.&nbsp; The Internet has moved to mobile and the potential markets in Brazil, Africa, India and South East Asia are far bigger than what you find in the US.&nbsp; Understanding how to be successful in those markets early on in your growth is a key differentiating factor. In that respect, the Mxit experience was extremely advantageous, as we were in many respects years ahead of the curve in terms of building mobile-first global communities.&nbsp; In general I find South Africans to be much more comfortable in a global context and within a culturally diverse environment. &nbsp;</p>  <p>Innovation is a culture that is driven from the top. One needs to create an environment that allows for experimentation and failure. If your team is too afraid to fail, and not incentivized to experiment, they won't do it.&nbsp; It actually requires a lot of discipline too - engineers are bound to continue tinkering with something for too long and one has to have the discipline to move on to try new things.&nbsp; When Herman Heunis was running R&amp;D at his Swist Group Technologies - the directive was to try 10 new things each year.&nbsp; One of them ended up being Mxit.</p>  <p>It is going to become increasingly difficult for business leaders to be effective without the ability to engage deeply in analytical thinking and understanding data, complex systems and non-linear effects.&nbsp; We live in an increasingly complex world, and it's all too easy to make bad decisions based on data that is not fully understood. Every business executive should have a basic understanding of data science and statistics.&nbsp;</p> <p>From a technology perspective, mobile video, virtual reality and the Internet of Things are of course the big trends that most analysts agree on. In the emerging market context I believe that there is a large potential for drones combined with smart data analysis to revolutionize smart farming in Africa. Africa has enormous potential in terms of agriculture and it unfortunately doesn't come to it's full right given all the strife, corruption and policy failures like we've seen in Zimbabwe.</p>  <p>One of the successful behaviors of innovators is to bounce their new ideas off of as many people as possible. MIT professor Hal Gregersen describes this as one of the 5 traits of successful innovators in "The Innovator's DNA." Steve Jobs was always talking about his ideas to everyone - and a diverse set of people too.&nbsp; Innovators continually iterate and enhance their thinking in this fashion. The opportunity to do this is of course much better in dense environments like Silicon Valley, Cambridge, MA and NYC.&nbsp; It's a behavior I try to imitate all the time.</p>  Pieter Nel View Edit Delete
35  <p>With more than 15 years in R&amp;D, Francois Ragnet specializes in successful transfer of innovation into Business. More recently, he focuses on pre-sales and is a technology evangelist, as well as managing an R&amp;D group within Xerox Global Services in charge of transferring breakthrough innovation. Francois has spent almost his entire career at Xerox, and understands Xerox's innovation strategy from many angles. For the past 8 years, he has focused his innovation experience at Xerox Services, and received the Netherlands National Contact Centre Association (NCCS) Innovation Award for the technology developed &amp; deployed by Raganets&rsquo; team in call centers in the Netherlands.&nbsp;He also currently holds 21 patents in the United States for various technologies he has developed since 2008 with various team members within Xerox. Francois holds a Masters in Telecommunications from the <a href="https://www.linkedin.com/edu/school?id=12465&amp;trk=prof-edu-school-name">Institut national des T&eacute;l&eacute;communications</a> in France.&nbsp;</p>  <p>Xerox has a long, well-known innovation tradition; it&rsquo;s widely known for producing game changing inventions in particularly the 70s and 80s, with light lens copiers for instance, and the mouse. But, historically, we were not always so effective in capitalizing on those innovations. But while the culture has been maintained, and deepened to all levels, Xerox has transformed dramatically in recent years. We are now the leading enterprise globally in BPO services in areas like healthcare, financial services, education and even transportation.</p> <p>In terms of traditional innovation and also blue sky research, we have 5000 scientists and engineers generating truly amazing things. The Xerox Innovation Group is a dynamic network of centers worldwide, including in the US, Canada, and France. We also have our major partnership in Japan with Fuji Xerox, and a center in India to capitalize on emerging markets.</p> <p>We have a strong innovation culture company-wide, making sure the blue sky research we have going in Xerox Innovation Group is repeated and amplified across our services business. Some of this work does not relate directly to our core business today, but we want to keep that flexibility of researchers to come up with totally new ideas.</p> <p>Innovation has been incremental in the BPO area, with profound results &ndash; you don&rsquo;t have millions to spend on R&amp;D in the service world, but the nice thing is that it is much more disruptive; you can innovate without multi-year projects. On the downside you have to be much quicker &ndash; you don&rsquo;t have multiple years to develop those inventions.</p> <p>Recently I&rsquo;ve been involved more in customer care &ndash; an area we&rsquo;ve invested quite a lot in, and where we place a lot of our innovation focus. Evidence of this is the Call Centre Association Innovation Award that went to our Xerox Virtual Performance Indicator product in 2013 &ndash; which is now deploying across the corporation, and which we plan to sell to external customers.</p> <p>The indicator is really a small innovation, technically &ndash; but it does make a huge difference, once you make it right, you make 50,000 agents deployed more motivated, more productive, and more into their job. We have invested a lot in gamification &ndash; we&rsquo;re motivating those agents by bringing an element of games and fun into their day-to-day work. They have key performance indicators, but we don&rsquo;t want it to be a case of &lsquo;Big Brother watching you&rsquo; &ndash; we want to use gamification in a positive way, and get people into their jobs. We are finding that agents are enjoying the spirit so much that they virtually belong to the customer company.</p> <p>Turnover rates can be 100% for traditional call centers, with people too stressed or bored. With these technologies, you ensure they stay longer; they are more competent; I suspect there is even less sick leave taken. We have created a real sense of community and engagement in the call centers.</p> <p>I believe we are able to make innovation work in a very difficult domain &ndash; Business Process Services - but are also able to deliver economies of scale, and even create potential new business for our customer.</p>  <p>The challenge the Business and Document Process Services sector is that it is a fast paced domain, which is constantly evolving with &ldquo;mini&rdquo; fixes &ndash; large, breakthrough innovation, although well needed, is not possible. Large corporations outsource largely to cut costs, and so &ldquo;cost-down&rdquo; is the primary driver for innovation. Reducing costs is a difficult driver for innovation &ndash; you start a project, put small fixes here and there; test and build successful innovations, and quickly drop those that aren&rsquo;t working.</p> <p>There is also a danger of deploying technology for its own sake. So we have ethnographers and scientists who study how work is being done; to tell us where technology can help, and be effective; and not just be technology for its own sake.</p> <p>We increasingly have a mix of ethnography, user-centric design, research, and &ldquo;Agile Innovation&rdquo; -&nbsp;part of this was to learn to fail quickly. Furthermore, innovation models were quite rigid &ndash; planned, multi-year innovations which are focused on industrial design; not adapted to services.</p>  <p>Innovation has been part of Xerox&rsquo;s DNA forever. Indeed, although Xerox has a long-standing tradition being focused on industrial products, the ACS acquisition in 2009 took us into a totally new world. We had to rethink processes - including innovation - totally.</p> <p>When we moved into Services and acquired Affiliated Computer Services we had to adapt drastically our vision for innovation &ndash; in ACS it was happening at a grass roots level, in small pockets. We have homogenized and built processes that touch just about everyone across the organization.</p> <p>Within our services business, it is important to have the right structures, so we have the office of the CIO for Services; we have executives in charge of bringing innovations to maturity. Each line of business has its own CIO, and each group proposes new innovation projects that make the whole company more agile, and the creative energy cascades down to everyone.</p> <p>We also like to be very customer-focused &ndash; so we have different ways of reaching out to and collaborating with our customers. For some of our top customers, we have Innovation Councils; we also have what we call &ldquo;Dreaming Sessions&rdquo;, where we bring customers out to our home in Grenoble (France), and show them some of our cutting edge research, and they talk to us about potential applications.</p> <p>Internally, we&rsquo;ve got processes for IP generation and for ideation, which encourages just about anyone, from call center agents to executive, to provide inputs.</p>  <p>A lot of technologies / models are potential game changers &ndash; cloud, mobility, SOA, BPM - the buzzword list is long! But at the end of the day, in our business, work is performed by humans and agents. I personally think technology alone will not be sufficient &ndash; we need to find other biggest leverage for motivation is gamification.</p> <p>Another key technology area is automation &ndash; to understand business processes and automate as much as possible with technologies such as Robotic Process Automation.</p>  <p>We want to revolutionize the call center arena, and making machines ever more intelligent in satisfying a customers&rsquo; request is a worthwhile goal. We haven&rsquo;t yet passed the &ldquo;Turing test&rdquo; &ndash; where, if you make a customer service call, you would not realize that you were talking to a machine. But we will be getting there someday hopefully -&nbsp; and there might be times where you actually will prefer talking to a machine, in terms of the speed and accuracy of the solution. The key will be that Machines could detect when frustration is growing in the voice of the caller, and hand it over smoothly to a human.</p>  Francois Ragnet View Edit Delete
67  <p>Antony (Tony) White is Executive Chairman, enChoice. He has extensive experience in launching, developing, and managing technology-based start-up companies. He was instrumental in founding both of the predecessor companies to enChoice, namely ICI Solutions, Inc. and en technologies corporation. Tony is a pioneer in the ECM industry, having been active in the segment since 1989. His prior career included 15 years with IBM, where he advanced to a senior position before leaving to launch a start-up.</p> <p>Hidden in plain sight as unstructured content, a treasure trove of information lies in corporate repositories just waiting to be unleashed. If AI can discover, search and interrogate this content, then it will be able to deliver key business insights &mdash; and, ultimately, a powerful competitive advantage.</p> <p>But companies still need convincing.</p> <p>&ldquo;Every organization has a natural resistance to change, especially when it comes to investing in something that&rsquo;s not yet proven,&rdquo; says Tony White, executive chairman at enChoice. &ldquo;But today, you need to be technically innovative to be competitive.&rdquo;</p>  <p>It&rsquo;s a great question, because it really goes to perhaps the most important aspect. I just have one word to address that question: belief. You have to find something that you buy into, believe in, and then make. So what does that belief comprise? It&rsquo;s a belief that must be acceptable for the business, in terms of market innovation and acceptance, and something that your people can really buy into.</p> <p>In our case &mdash; we&rsquo;re a 30-year-old organization &mdash; our strong belief was that there was just too much paper in the world. The key to the future was to digitize paper and employ it in business processes. While we weren&rsquo;t the first to believe in that, we were one of the very early companies that commercialized this area in the mid-market. It was a critical component of how we started.</p> <p>Although it took an awfully long time, this belief turned out to be very accurate in that it developed into unstructured content. All the various kinds of content in an email, e-business, social media videos comprise unstructured content, which is 80% to 90% of all the key information in any organization. In those days we just called it imaging, which was converting paper documents to electronic content.</p> <p>With AI emerging, unstructured content emerged as a key resource for AI. We sort of got into a sweet spot.&nbsp;So that's how I believe we validated&nbsp; our belief and culture.</p>  <p>We have to convince our customers to believe that unstructured content is definitely a component for AI and business processes, which changes the way organizations do business. It&rsquo;s easy to establish the principle, but the the how has to be convincing.</p> <p>It&rsquo;s impossible for any organization to have the skill sets across all the components needed to make any company technologically self-sufficient. This is a real challenge for our customers but also where enChoice can provide the solution..</p> <p>One of the things that every organization faces is a natural resistance to change. No one likes it when something new comes out. Yet we&rsquo;re asking people to completely uproot traditional ways of doing business and invest in something new that, in their eyes, is not proven.</p> <p>To me the biggest impediment is, how do you convince people to spend a lot of money &mdash; to do it properly doesn't come cheaply &mdash; and make that change. It&rsquo;s a challenge because there have been past failures of key technology projects and often someone gets fired. Everybody wants to hang on to their job.</p> <p>But you still need to innovate if you want the benefit.</p>  <p>Innovation has always been part of our life, part of our culture, because we&rsquo;re in a rapidly developing industry. Our people want to be on the forefront and constantly bring us new ideas, especially the new generation who are extremely digitally aware.</p> <p>In our case, we got into the right area but it was very painful for a long time. Very slow adoption. Then recognition emerged that digital automation is a necessity for the future of every organization to be competitive.</p> <p>Imagine a cake where AI is the frosting on top. Your cake is your massive, unstructured content. It is not easy to manage and leverage it. So there&rsquo;s a huge pool of unrealized resource &mdash; unstructured content &mdash; that we've been fortunate enough to get into. We still have the problem of convincing organizationsthat the risk can be managed and the payoff is huge.</p> <p>Now we can honestly say it's key. Our expertise in unstructured content fuels the AI journey, and we hang our hat on it.</p>  <p>We deal with large companies that know AI is critical to be competitive but don&rsquo;t know what to do about it. We have the capability to get the unstructured data needed for AI, and big companies partner with us because of&nbsp;this.</p> <p>Anybody can use Chat GPT to write an essay, but how do you apply AI to your business? It&rsquo;s a much more complex question. The reality is there's a lot of work and a lot of preparation and understanding needed.</p> <p>But process innovation, like I said earlier, runs into resistance to change. Companies cancel projects because they can&rsquo;t get users to accept the new technology and new way of working. Successful projects happen when top management buys in and insists on the change. While this may be a little painful, it almost always pays off in the long run with improved competitiveness and efficiency, higher profitability and employee morale.</p> <p>One of the ways companies can ease cultural change is to tie the new technology, new way of doing things, new innovation to something that benefits society or, if you like, the planet.</p> <p>For instance, we&rsquo;re involved in helping threatened species. We provide technical support for a project called SPARK, or Sentinel Protection Against Rhino Killing, aimed at keeping rhinos from extinction. The project leverages the Internet of Things and AI. It&rsquo;s a good, positive thing. Our employees love it, and our customers love seeing us doing something outside of selling.</p>  <p>Strategy is changing the cost benefit equation. How do you show what is worth doing? That's the challenge for all of us. The good news is that the current availability of tools and technologies, from the cloud, containerization and subscription pricing, has changed the equation for so many companies and projects. Everything is more feasible and effective, and so we can do things that we couldn&rsquo;t do before.</p> <p>We know technology has made things more efficient. Just take a look at workflow in insurance. Paper documents used to float around, and it would take two weeks to process a claim. With digitized content, it takes only two days. Now we have pictures showing how many filing cabinets we&rsquo;ve saved just among our current customers. You couldn&rsquo;t fit them in a room.</p> <p>We still scan paper documents and manually enter them in the right place, but now we can start using AI to pull a lot of the information off a document.</p> <p>These are the things that take away the drudgery, drive innovation, and help you become more competitive in a challenging marketplace. It&rsquo;s absolutely worth doing. Now you have to take the leap and do it.</p>  Tony White View Edit Delete

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